Customer service is becoming an artifact of a time that has long since passed

The other night I was watching Game of Thrones on HBO Now through my Apple TV (yes, how many products can I mention in one sentence?). Up until now, Apple TV and HBO Now has been a great service where I’ve really enjoyed the shows and the quality used to bring them to me. However, on this evening (and the … Read More

duaneCustomer service is becoming an artifact of a time that has long since passed

Paul Newman, My Grandfather and the Making of the Movie ‘The Sting’

When I was growing up, my grandfather on my mother’s side used to drop by our apartment all of the time and watch television with us. My mom was a single mother who worked long hours as an assistant bookkeeper, so these moments at night were always a welcome rest from her very long days. During most of these times, … Read More

duanePaul Newman, My Grandfather and the Making of the Movie ‘The Sting’

The Problem of Mapping an Historically Paranoid Country Like South Korea

Today, it was learned that Google is having some problems with its desire to map South Korea. The reasons are varied, but certain little things like an eternal war footing with North Korea (they have a ceasefire, not an actual peace treaty from the war in the 1950s) and a history in South Korea of making sure that maps are … Read More

duaneThe Problem of Mapping an Historically Paranoid Country Like South Korea

Most heterosexuals will never encounter the T in LGBT and that’s really the problem

When I was very young, I remember my grandfather once telling me that the way to understand people I don’t understand is to actually interact with them. At that age, I remember him having me introduce myself to random strangers at the mall in Santa Monica, California. It didn’t really matter to him who the person was; he wanted me … Read More

duaneMost heterosexuals will never encounter the T in LGBT and that’s really the problem

My Run-In With the Klan in the Mid1980s

It was shortly after West Point, and I was stationed at Fort Knox, Kentucky. One weekend I had time off, so a few soldiers and I decided we were going to take a trip to Nashville for a concert that was taking place there. This was in the middle of the 1980s during a period of time when the United … Read More

duaneMy Run-In With the Klan in the Mid1980s

Tomorrow’s Protests May Not Be So Easily Contained…Or Ignored

Not so long ago, when the Occupy Wall Street protests were happening, it was suggested by not a few people that the movement may have more legs than people expected, meaning that the protests had the potential of spiraling out of control and gaining steam and momentum. But elections happened, and people thought they were getting their concerns addressed in … Read More

duaneTomorrow’s Protests May Not Be So Easily Contained…Or Ignored

One of the dilemmas of trying to be well read

First off, this isn’t a post that’s designed to glorify how much I’ve read. Posts like that have a habit of being a bit condescending, boring and painful to get through. Yes, I’ve read a lot of stuff. But so have so many other people. This post really isn’t about that. What this post is about is one of the … Read More

duaneOne of the dilemmas of trying to be well read

The Importance of Dates on Modern Civilization

Yesterday was the official celebration of the late Dr. Martin Luther King, Jr.’s birthday. If you didn’t know any better, you might think that January 19 (yesterday) was the day he was born. He wasn’t. He was born on January 15, 1929. We celebrate it on the 19th because, well, because that’s when we decided to start celebrating it. During … Read More

duaneThe Importance of Dates on Modern Civilization

Paying for school via a career in porn

One of the big “stories” this week has been a woman who attends Duke University, who was outed as a porn star by one of the guys who attends university with her. To me, it was only a matter of time, but she decided to “out” herself, by revealing her porn name, which happens to be Belle Knox. Personally, I’ve … Read More

duanePaying for school via a career in porn

What I Talk About When I Talk About Drinking

During the late 1980s, going into the 1990s, I was in the U.S. Army, and all things considered, I probably had somewhat of a drinking problem. This was the latter part of the era of drinking before people started getting serious about the ramifications of the problem, meaning that we started enforcing drunk driving laws (unlike the past where we … Read More

duaneWhat I Talk About When I Talk About Drinking