That Moment When You Realize the Customer Service Rep Doesn’t Really Want to Talk to You

I was in a gas station today, buying some milk. I’ve been in this gas station so many times before that I’d forgotten when I didn’t used to go to this little convenience store. Anyway, the cashiers are generally tolerable, meaning that they say hi and that’s generally about it. But they don’t act rude or anything like that. So … Read More

duaneThat Moment When You Realize the Customer Service Rep Doesn’t Really Want to Talk to You

Active Shooter Training for College Professors

Today, I attended mandatory training for active shooters on campus, meaning that the campus police sat a bunch of us down and told us how we should handle ourselves in the case of an active shooter on campus. I’ve always found these types of exercises bizarre because as good-intentioned as they are, they almost always rely on the hope that … Read More

duaneActive Shooter Training for College Professors

The Ignorance of the American Public in an Age Where People Think an Opinion is Knowledge

There’s an interesting article that’s making the news today from Gfk Public Affairs & Corporate Communications that states that 51 percent of Americans question the Big Bang Theory. Teaching political science at a community college, I have no problem adding that if you asked those same people surveyed if they even knew how to explain the Big Bang Theory, chances … Read More

duaneThe Ignorance of the American Public in an Age Where People Think an Opinion is Knowledge

My nominee for the least informative public service news article of all time: USA TODAY

USA Today has a nice little article/movie on the most dangerous places to use your debit, titled 4 places you should not swipe your debit card. Now, in most cases, such a list would be great, and I’d be thankful that they took the time to present this. But let’s look at their list, shall we? 1. Gas stations 2. … Read More

duaneMy nominee for the least informative public service news article of all time: USA TODAY

Sometimes, Commercials just seem to miss the mark

The other day, I was watching (for about the 50th time) a commercial for some learning organization where a woman gets a message from a girl named Melissa who then gets on a Skype-like system and asks: “How do you figure out the area of a triangle?” The woman smiles and then tells her that the area of a triangle … Read More

duaneSometimes, Commercials just seem to miss the mark

My Proposal: Please give us interesting news instead of what we’ve been getting

Here’s a confession. I read the newspaper every day. And some days are more informative than others. But I’m going to go out on a limb here and say that the news over the last couple of months has been really crappy, almost to the point of where I sometimes suspect that today’s newspaper might have been recycled from a … Read More

duaneMy Proposal: Please give us interesting news instead of what we’ve been getting

From the too little, too late file: Sim City is going to allow offline play

Last year or so, EA/Maxis released the latest version of Sim City, the continued offspring of one of the originally wonderful games to come out on PC. Unfortunately, it had some things wrong with it. Okay, I’m being nice. It had a LOT wrong with it. So much that after a week of trying to play it, I deleted it … Read More

duaneFrom the too little, too late file: Sim City is going to allow offline play

More of writers being taken advantage of

Yesterday, I received an email from some entrepreneur in San Francisco who “offered” to sit down with me for lunch in San Francisco in a very expensive location (described in detail in the email as if that location was somehow a selling point of having a casual lunch with some woman I don’t know). Anyway, she was appealing to the … Read More

duaneMore of writers being taken advantage of

Remembering the days when writer groups used to actually service writers

A year or so ago, I was a subscriber to Writer’s Digest, a magazine that has been around for a very long time and used to serve the purpose of helping wannabe writers become actual writers. When I was young, I used to tear through the pages of that magazine, reading the fiction process articles written by its editor back … Read More

duaneRemembering the days when writer groups used to actually service writers

The Underlying Problem of Giving Them the Pickle

Just recently, I was working for a health care organization that seemed to be having some difficulty in customer service. As a result, the higher-ups thought it would be really beneficial if the education department (of which I was a part) took up the task of teaching customer service to the front line employees, specifically the people who engage patients … Read More

duaneThe Underlying Problem of Giving Them the Pickle