Customer service is becoming an artifact of a time that has long since passed

The other night I was watching Game of Thrones on HBO Now through my Apple TV (yes, how many products can I mention in one sentence?). Up until now, Apple TV and HBO Now has been a great service where I’ve really enjoyed the shows and the quality used to bring them to me. However, on this evening (and the … Read More

duaneCustomer service is becoming an artifact of a time that has long since passed

Popular television treats politics so that conflict is inevitable–and is slowly making us comfortable with it

Last week, I spent some free time watching the political drama, Madame Secretary with Tea Leoni. Well, actually, I didn’t watch it WITH her, but it does star her. And for those of you who don’t know, the story is about an ex-CIA section chief who gets the call to become Secretary of State after the previous one dies in … Read More

duanePopular television treats politics so that conflict is inevitable–and is slowly making us comfortable with it

Paul Newman, My Grandfather and the Making of the Movie ‘The Sting’

When I was growing up, my grandfather on my mother’s side used to drop by our apartment all of the time and watch television with us. My mom was a single mother who worked long hours as an assistant bookkeeper, so these moments at night were always a welcome rest from her very long days. During most of these times, … Read More

duanePaul Newman, My Grandfather and the Making of the Movie ‘The Sting’

The Problem of Mapping an Historically Paranoid Country Like South Korea

Today, it was learned that Google is having some problems with its desire to map South Korea. The reasons are varied, but certain little things like an eternal war footing with North Korea (they have a ceasefire, not an actual peace treaty from the war in the 1950s) and a history in South Korea of making sure that maps are … Read More

duaneThe Problem of Mapping an Historically Paranoid Country Like South Korea

That Whole Windows 10 Thing All the Kids Are Talking About

So, after about 10,000 notices from Microsoft telling me that my need to upgrade to Windows 10 is necessary to keep the planet from exploding, knowing that the infamous Jor-El might have doomed Krypton by not upgrading to Windows 10 himself, I decided to finally do it on my laptop. I’m not excited about it. And I’m not really anxious … Read More

duaneThat Whole Windows 10 Thing All the Kids Are Talking About

Most heterosexuals will never encounter the T in LGBT and that’s really the problem

When I was very young, I remember my grandfather once telling me that the way to understand people I don’t understand is to actually interact with them. At that age, I remember him having me introduce myself to random strangers at the mall in Santa Monica, California. It didn’t really matter to him who the person was; he wanted me … Read More

duaneMost heterosexuals will never encounter the T in LGBT and that’s really the problem

My Run-In With the Klan in the Mid1980s

It was shortly after West Point, and I was stationed at Fort Knox, Kentucky. One weekend I had time off, so a few soldiers and I decided we were going to take a trip to Nashville for a concert that was taking place there. This was in the middle of the 1980s during a period of time when the United … Read More

duaneMy Run-In With the Klan in the Mid1980s

The Problem With Our Government and Classified Information

For those of you who already know me or about me, you know I used to be a counterintelligence agent. I worked with and about classified information. It was basically my job. What I’m about to say now is probably going to be taken as a bit of hypocrisy or at least with a sense of strangeness. You see, I … Read More

duaneThe Problem With Our Government and Classified Information

Why white privilege is the wrong battle to be waged in seeking equality and justice

There’s been a lot of talk lately involving the concept of “white privilege” and how quite often a Caucasian will misunderstand his or her benefits of being white while trying to appear just towards those who do not maintain the same generic status. Some examples are the #alllivesmatter versus #blacklivesmatter, which is often used as an erroneous argument of “I … Read More

duaneWhy white privilege is the wrong battle to be waged in seeking equality and justice

The Problem of Dealing With Race By Invoking Historical Ancestors

Race seems to be a big issue these days. I guess that’s a good thing. It means people are thinking about the concept and discussing it with others. At least that’s my hope. In some cases this is massively necessary because it helps deal with oversights that have been going on way too long. In other cases, not so much. … Read More

duaneThe Problem of Dealing With Race By Invoking Historical Ancestors