Customer service is becoming an artifact of a time that has long since passed

The other night I was watching Game of Thrones on HBO Now through my Apple TV (yes, how many products can I mention in one sentence?). Up until now, Apple TV and HBO Now has been a great service where I’ve really enjoyed the shows and the quality used to bring them to me. However, on this evening (and the … Read More

duaneCustomer service is becoming an artifact of a time that has long since passed

A Great Deal Until It’s Not: Why I Hate the New York Times’s Subscription Model

When I was back at the Academy, we used to get a copy of the New York Times every morning, and it was required reading for all West Point cadets. When you were a freshman, you’d be grilled by upperclassmen about what was in the paper, and you’d better be sure you knew exactly what was on the front page. … Read More

duaneA Great Deal Until It’s Not: Why I Hate the New York Times’s Subscription Model