Tag Archives: bait and switch

A Great Deal Until It’s Not: Why I Hate the New York Times’s Subscription Model

gundrum style

When I was back at the Academy, we used to get a copy of the New York Times every morning, and it was required reading for all West Point cadets. When you were a freshman, you’d be grilled by upperclassmen about what was in the paper, and you’d better be sure you knew exactly what was on the front page. Over the years, I continued reading the newspaper, mainly because I was introduced to it in the beginning and sort of thought of it as the newspaper everyone should be reading. Well, over the years, the quality has diminished, and it’s no longer the master newspaper it used to be, especially as the Internet has basically made their entire foundation far less than it ever was. But, of course, no one bothered to tell the New York Times that. They’re still convinced they’re the greatest newspaper out there. And they may be. What they don’t realize is that all newspapers, including theirs, has fallen into a cesspool of crappy journalism so that pretty much none of them are as relevant as they used to be.

So, some years back, I discontinued my paper delivery of the New York Times and even though I tried getting it online a few times in the past, I discovered it really didn’t have the breaking news that I needed as a consumer of daily news.

Now, my reasons for discontinuing the paper way back then didn’t even involve the quality of the paper back then. I shut down my subscription because the deliverer couldn’t seem to get the paper to my door. At first, he started delivering to the wrong apartment, meaning I had to grab it before my neighbor realized that he had a free newspaper for the day, and then the deliverer got really lazy and just started throwing it in front of my apartment complex, meaning that I had to be lucky enough to get it before 74 other families passed it on their way to work. When I couldn’t resolve this problem, I resolved it by walking away.

But the NYT continued to believe that I “needed” their newspaper, so they have continued sending me endless emails about how coming back to their newspaper will somehow benefit me. And each time their “benefit” seems to be an absolutely low price (for the first four or six weeks) before it turns into some normal price, of which never gets mentioned in any correspondence they send to me. So I don’t sign up. And they keep sending me these great “offers” to me, and it just continues to piss me off because I equate it to the old bait and switch routine, which is backed up by foot in the door processes. They figure that once I have their wonderful newspaper again, I’ll do anything to keep it after the low rate expires.

What they don’t seem to understand is that if I NEVER pay them a cent ever, that price NEVER goes up. And I don’t lose anything when I decide that their price increase was too much for me.

Unfortunately, the newspaper isn’t the only one who does this. I remember in the old days when I had Comcast. They did the same thing by hooking me in with some ridiculously low three for one deal that was massively affordable. Six months later, that $99 price then became something like $214. All other options that were affordable were almost like having no service at all, so in the end, I dumped Comcast and decided that watching television wasn’t all that beneficial with the working model they were trying to sell us.

So, whenever I see one of these “deals”, and I see them ALL THE FREAKING TIME, I opt out. I then feel that whatever company tried to lure me in was doing so for nefarious purposes and I tend to do no business with them in the future. That’s really been the only way I can respond and feel good about myself.

Attention: Your Sales Event is ONLY Timely to You, Not Me

I received an email from Bed, Bath & Beyond this morning, announcing “Online Clearance: These deals won’t last forever.” Before that, I received one from Best Buy, indicating that I had only two days to come in and take advantage of their “special” sale on electronics. Newegg thinks that if I don’t respond by today that I’m going to miss out on great savings. Amazon sends me a message practically every day that tries to convince me, like Barnes & Noble does every other day, that I only have one day to take advantage of outrageous savings.

Look, I get it. You want to sell me shit. And you want me to buy it today, not tomorrow. But I’m going to let you in on a little secret here they probably didn’t teach you in your Overhyped Management 201 Class at Harvard: I don’t care. There is absolutely no priority for me to have to buy a Blu-Ray player by Thursday, or heaven forbid, I might miss out on unbelievable savings. I don’t really need a Blu-Ray player. I have one. And I bought it at a convenient time when I actually felt like I needed one. It happened to be on a day when I was in the mood to go to the store, look at the different choice, and then chose the one that fit me best. I didn’t buy it because some screaming sales pitch indicated that I was running out of time, like some episode of 24 where Jack Bauer has to torture his secretary for information about terrorist activities.

I understand the economy sucks, and you need to make money. But the more I keep being hit by hyped pitches to buy things, the less I want to buy. And no, I’m no fooled by the barrages of letters and emails that indicate that you are responding to my requests for information because I would remember if I was interested in buying a Kia car, which prompted you to send me an email as if you’re answering my inquiry instead of writing me out of the blue, hoping I might be stupid enough to think, “you know, I don’t remember ever thinking about buying a Kia vehicle, but if he says I stopped by and looked at one, it must be true.”

There’s a whole slough of literature written on the attempt to convince people to buy things they weren’t interested in to begin with. It’s the stuff often referred to as “foot in the door” techniques, and there’s an entire shunned practice that evolves from it called “bait and switch” where you advertise one thing and then try to sell us something we weren’t interested in. But this whole hurried approach to sales really needs to end because I’m getting really tired of opening mail and discovering I have twenty seconds to respond or the whole world will explode.

Part of the problem with a lot of marketing today is that there seems to be a lot less interest in matching people with the things they want to buy, rather than mass mailing everyone under the sun in hopes of finding someone who might want to buy something they weren’t interested in at all. But I’ll let you in on a bigger secret and that’s that if you’re really interested in selling to me, you’ll offer something really of good value at a good price and then convince me you’re the only one willing to do that. Don’t try to get me into your store in one day. Just convince me that your selection is better than your competition, and I’m probably going to make it to your business place. An example: I’m really interested in the new game Skyrim, made by Bethesda. But it’s overly expensive for a computer game. Offer it to me for a better price, and I’ll probably buy it. Offer it to me for the same price and add a lot of extra features to the sale, and I might still buy it. But sending me nonstop messages about how I need to buy it immediately or I will somehow miss out on the fun, and you’re not setting up a sale. At all. You see, I can wait you out. You, on the other hand, need the sale. It’s that simple. It is in YOUR best interest to get me to want to buy from you. Hype doesn’t do it. Expiration periods of pretend sales won’t do it. A good sale that seems pretty honest, well, that works wonders.

Businesses are constantly making the mistake of thinking most consumers are stupid, or easily fooled. We’re not. Some are, but they’re really a minority and not a sustainable business model. But smart consumers who will continue to buy your product if you offer value, service and consistency, well, those are the ones you should be going after. But your current model isn’t doing it.

So, take your time because I’m not going anywhere. You, a lot like Netflix that keeps trying to convince me I have a short time to “come back” to their “great deal”, might be. And it may not be where you want to end up.

I’m just saying.