Tag Archives: housing

I’m really tired of being screwed over by companies

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A week or so ago, I moved across the country from Michigan to Texas. It was one of those stressful times, but I finally got here, and now I’m starting t, try to rebuild my life on the other side of the country. Except, one thing hasn’t changed. No matter what I do, some company or other goes out of its way to screw me, even if I’ve gone through a lot of work to make sure it won’t happen.

Example: The housing complex where I lived (Cambridge Apartments), I went to their management and explained that I was offered a job where I would have to be there in a week. so I was going to have to be vacating immediately. I explained there was very little time, so I would end up leaving some stuff behind. They went through the charges that would be made should I leave large items and smaller items. I looked it over and figured I could live with those charges. I also had one more month of time left in my lease, which I said I would pay the next month and then we would be square on that. I figured I’d get charged for the stuff left over, any cleaning and then lose whatever security deposit I gave. I figured that it would probably cost me $500 to $1000 beyond the last month’s payment, and I would settle with them on that.

So imagine my surprise a few days after I left when I discovered they reported me to credit bureaus for all sorts of infractions, like damages and such. There was no damage to the apartment. At all. Yet, they reported nonpayment in addition to all of that, even though in normal circumstances, I would have had until the 5th to pay this month’s rent. On the 31st of LAST month, they reported me for nonpayment for a month that hadn’t even started yet, when I explained I was going to pay it normally through the online service they have (even had the process explained to me so that it wouldn’t be a problem for me while in Texas). Instead, they basically declared war on me without first ever having waited for me to do exactly what I promised in the first place. Now, I’m thinking, “screw you” as I’m really, REALLY pissed right now.

What this has resulted in is the place where I was applying for to live has now turned me down. I can’t get my electricity turned on properly with my new place without having to pay an outrageous deposit (because of this report they made…everything had been fine before this moment). And sure enough, within a few days, I won’t be surprised to start hearing from bill collectors for an account that is seriously not actually even due to be paid for days that have yet to come.

You know, if this was one company doing this sort of thing, I could chalk it up to a company with really bad business procedures. But this isn’t the first time I”ve dealt with a company that basically went nuts without reason, almost as if the person who started the action was one of those who sits at his or her desk and imagines slights being perpetrated against him or her rather than just picking up a phone and saying, “hey, what’s up with that situation?”

I guess what really bothers me is that I was living in that housing complex for four years, paying each month and trying to be a good neighbor. The second I leave, I become public enemy number one, and that’s even before I actually did anything that would have substantiated such a designation.

To sum it up, I”m so sick and tired of being screwed over by companies like this. So sick and tired of it.

Monopolies, Greed and Treating Your Customers Like Crap

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This morning, I was about to leave my apartment building to head to work when I noticed an 8 1/2 by 11 piece of paper taped to the exit door for everyone to read. It was a message from the apartment complex managers, indicating that anyone who was currently using the video services of U-Verse by AT&T must discontinue using it immediately because they are in violation of the apartment’s “contract” with some cable service called Suite Solutions. Not being a user of U-verse, I didn’t give it much concern, but then it had me thinking. What if I was a user of U-Verse and decided to get my television programming that way? What if I decided I didn’t like Suite Solutions (which I don’t) and chose to get my television programming through my phone line? What right does some housing complex or some cable operator have to choose how you get your television programming?

For the longest time, I’ve been receiving flyers in the mail from AT&T, promoting U-Verse as the answer to bad cable companies, and I just ignored the stuff because, to be honest, I don’t think television is all that worth subscribing to in the first place. While some people remained glued to their television screens every night they get home, I don’t think I’ve turned mine on to television programming in over 8 or 9 months, so to be honest, I’m not even sure I even have a television signal these days. And honestly, I don’t really care.

But what started to bother me was this anti-business message that was being pushed on potential customers by the people who manage the place where I live. It’s one thing if Suite Solutions was a good company, but let me tell you about my experience with that company. When I first moved into my apartment over two years ago, I chose that company to get my television and Internet service. At one point, I remember counting on a calendar to see whether or not it my service was down more often than it was actually up. I paid for the highest speed service, and when it worked, my download speeds were atrociously slow. I remember beating a download with my cell phone once (which ironically never actually succeeded with Suite Solutions because the Internet crashed during the download and didn’t come back up for another three days).

This was the company that my housing complex thinks that I should be emboldened to because they signed a contract with them somewhere in the past. Now, I don’t mind this being an option, but if they eliminate all of my other options, so that Suite Solutions is my ONLY choice, I think we have a horrible problem that really needs to be solved by the SEC, the FCC or maybe Elmo and the other characters of Sesame Street (they are notorious for advocating for consumer rights in the fantasies I have about Elmo and the gang).

Of course, no story about monopolies should be complete without a little bit of irony. I mean, we are talking about some unknown cable company using its monopoly to cut out the little guy, specifically a little guy named AT&T, who happens to be going through a little bit of monopoly trouble of its own these days. Now that the government has stepped in and told AT&T that it is creating an unfair monopoly by trying to buy T-Mobile, does anyone see the ridiculousness of some small cable provider shutting out AT&T through its contracted monopolies? I’m sure there are some people who are thinking this is a good thing because they just hate AT&T, but when AT&T becomes your alternative source to a crappy choice, something’s seriously wrong with this picture. I mean, I’m not exactly the poster child, greatest fan of all things AT&T. Just last week, AT&T refused to transfer my Internet service (not U-Verse) to my new apartment because of some flag that showed up with an old bill for $189 that HAD BEEN paid over two years ago; unfortunately, because it was so long ago, they couldn’t find a record of the situation, nor could they offer any way of alleviating the problem because the situation occurred too far back in the past to be solved by any simple transaction (like me just giving them $189 to make the problem go away). That’s the kind of problem you get from a monopolistic company that is so big that it can’t handle its own financial problems that emerge from its own lack of correct record keeping (you can always spot this problem when some customer service person tells you: “There’s nothing I can do about it. The problem seems to be coming from another area of the company that doesn’t exist anymore.”).

So, I ask, are monopolies good or bad for consumers? So far, my experience with them has been nothing but negative. You constantly hear economic pundits talking about how monopolies are good and how they drive innovation (or some other big proclaimed statement that has no basis in reality), but how do they really help us? Okay, there is one area, and that’s price, in that a company with a monopoly has the ability to lower the prices by handling all of the means of production and distribution, but how many times has that monopoly also gone the other direction, to where the only source of a product decides to raise its price because it realizes that no one else can fulfill the need? We’re kind of seeing that right now with Netflix, that erroneously thought that it was a solitary producer of content services so that it could pretty much do whatever it wanted to do by raising prices and splitting its company into two so it could eventually raise prices at its own leisure (possibly by raising it twice as much, as both companies can now raise prices as the same time, and thus, increase profits twice as fast). But what really happened was that Netflix realized too late that its customers WERE its product, not just the users of their product, and without customers, they have no income. I expect to see Netflix become the next Myspace in an era of Facebook.

For me, I have no real solution other than to boycott all of the products of companies that are hostile towards customers, which is why I gave up on Suite Solutions shortly after feeling like I was being cheated month after month. Fortunately, I am not a consumer of U-Verse, so I don’t have to worry about this proclamation from the emperor, but at the same time it also keeps me from ever wanting to do business with Suite Solutions again because instead of trying to compete with AT&T by providing a great customer experience and a good product, they decided to go the punitive route instead.

That companies never realize this strategy is a blueprint for failure is a footprint that forever haunts me. There’s a reason that message was tacked on our door like Luther’s 95 Theses. The company is failing to attract and keep customers, so it needed to crack down on anyone who decided to use alternative choices. Unfortunately, that strategy rarely brings in new customers or business. Instead, it leads you closer and closer to becoming obsolete. That this is 2011 and a company still doesn’t understand that is ridiculous. But why innovate when you can demand business? Need I say more?

Who Judges When the Government Goes Too Far?

Economics, Politics, , , , , ,

In the northern, midwest part of the country there’s an interesting battle that has been taking place between citizens and government that most people don’t even know anything about. To be honest, I didn’t know anything about this until a colleague of mine was swept up into the bizarre, bureaucratic red tape and forced into some pretty draconian adventures with government and immovable government employees who are incapable of seeing two sides to any issue.

I’ll give you a link to an interesting article that was written in November of 2009. Imagine if you were planning to rent a room out of your home, and you were looking for a specific type of roommate. Well, as my colleague discovered, be very careful about how you designate what type of roommate you’re looking for.

In my friend’s case, he has a large home that costs a lot of money to heat it. Well, he had rented a room in his home to a family that brought in a lot more people than they indicated they were going to when signing the agreement to stay there. As a result, the heat was turned on constantly as there was always someone in the house, and the costs to heat his place went literally through the roof. He found himself almost unable to pay his bills each month because the heat bill was off the charts. And then the family left and decided not to pay the money owed for the heat, leaving him pretty much holding the bag.

So, when he decided to rent out the space again, he put forth a Craigslist ad and wanted to make sure this didn’t happen again, so he said he was only interested in renting to individuals, not families. If you know anything about how the system works from there, you probably know what happened next.

There is a group of people who must literally sit at home and read each new ad that goes up on Craigslist because immediately they contacted the regional branch of the National Fair Housing Alliance, which immediately declared my colleague guilty, requiring a cash payment and then a mandatory attendance at a discrimination seminar, which also cost about $300 and took place in Ohio, even though he lives in Michigan. So, imagine how my friend must have felt when he was now out about $700 for listing a room on Craigslist, when all he was trying to do was avoid someone cranking up the heat and literally forcing him out of house and home.

My colleague tried to get anyone to listen to him, but generally people don’t care. He, and I agree, felt he was railroaded through a system that didn’t even give him an opportunity to present his own side. He was literally guilty without a chance to even prove innocence, which in my opinion, should never happen in this country, but it does almost every day.

Well, something interesting just happened that puts an interesting wrench into his phenomenon. In Grand Rapids, Michigan, a 31 year old nursing student put up an ad on her local church’s bulletin board asking for a “Christian roommate”. As I’m sure you’re suspecting, she was turned over to the Fair Housing Center of West Michigan, a regional branch of the National Fair Housing Alliance. And, of course, the government treated her as a criminal without even considering any other possible circumstances or potential outcomes.

The difference this time is that unlike my colleague, this isn’t something that’s being taken without a fight. Remember, this was a religious act of “discrimination” so it should not come as a surprise that major entities are now responding in anger at a government entity that has no intentions of backing down. Nancy L. Haynes, executive director of the local Fair Housing Center, offers: “Our interest really lies in her getting some training so that this doesn’t happen again.” But as this is starting to become an issue that is getting the attention of some very powerful religious organizations and groups, one wonders if the government is really going to have the last word on this.

And I guess that’s the point of this. My colleague had no recourse, nor did he have anyone that was willing to advocate on his behalf. Basically, he was told he was in the wrong, and that under no circumstance would he be able to respond in any way that was not exactly as the government directed. Well, if the government caves on this, and they most likely probably will once very powerful entities get involved, then it’s important to look at this and start asking some important questions, like:

Is government answerable to the people, or is it as all powerful as it claims to be (at least in this case)?

If a powerful organization can change the dogmatic approach of government, then why isn’t there some kind of recourse for the average American?

And most important: How come these governmental entities do not have oversight that keeps them from acting as judge, jury AND the enforcement mechanism.

No one likes to be railroaded by government, but what’s even worse is being railroaded right before someone else gets treated completely differently because of powerful friends. That’s the origin of the pool corruption, even though most people won’t recognize it when they’re swimming in it.