Tag Archives: Business

The Underlying Problem of Giving Them the Pickle

Business, Education, Healthcare, , , , , , , , ,

Pickle

Just recently, I was working for a health care organization that seemed to be having some difficulty in customer service. As a result, the higher-ups thought it would be really beneficial if the education department (of which I was a part) took up the task of teaching customer service to the front line employees, specifically the people who engage patients when they come to the hospital system. So, after a few meetings that consisted of management explaining how customer service needs to improve (in which I was reminded of the infamous pro dominant adage of “We will beat our slaves until moral improves” but I digress), we were then shown a motivational film that’s been making the circuit called “Give Them the Pickle.” In case you’re not familiar with this film, it features the creator of the ice cream parlor Farrell’s as he explains how a customer got really upset in one of his establishments because he asked for an extra pickle and was then told that pickles are extra, or something like that. This started a whole series of adventures where this owner decided to change the customer service model of his franchise forever. There may have been an “and they lived happily ever after” at the end of it as well. I’ll admit, it was motivational and it was a good presentation. But it seemed to miss a few things, specifically when dealing with the company where I just worked.

First, the problem inherent in our company has a lot more to do with service than just customer service. To begin with, customer service tends to be lacking WITHIN the organization, so that quite often it can be a bit difficult to deal with other parts of the company because of the silos that have been created and maintained. When you have that sort of atmosphere going on, telling those same employees that they now need to focus on customer service when they’re having enough trouble providing company service to each other, well, there’s a dysfunction already harming the larger issue.

One day last year, I was on the bus near the main hospital when I overheard a conversation between a bunch of the passengers. One said something about our hospital, as in he’s never been there and people always told him to avoid it. And then people chimed in about how the people that worked there were rude, the services were all overpriced, and not a single one of them failed to mention our competition as the better facility to go in case you ever need health care needs fulfilled. I brought this conversation back to my organization when I first heard it, and the immediate response I received from management was a reinterpretation of the message, that they were complaining because they couldn’t afford the good health care that was provided by our establishment, not that it was overpriced; when it came to the customer service part, they just continued talking about how because they were already miffed at the prices, they would interpret anything else as negative. Basically, they had solid information from people who were complaining, and the response was that obviously they were confused about what they were complaining about, so nothing needs to be changed.

This is the organization that now needs to “improve” customer service by teaching employees how to give free pickles as ice cream parlors. Keep in mind that we don’t give out free health care, free testing supplies (or tests), cut rates on surgery, an actual better product than any other health care facility (even though the argument keeps being made that they do, based on a sample size of none, as statistics don’t really make a lot of sense when you’re comparing to yourself (one divided by one still does manage to equal one).

So, how do you improve customer service when you actually don’t pay any attention to the public to whom you are now supposed to be providing better customer service? The simple answer is you don’t. The solution isn’t really a riddle, but an acknowledgement that perhaps we need to go out into the population and talk to them, find out what they would like from a large hospital system that claims to know what they need without actually asking them, and perhaps worrying less about pickles and more about why people might be there in the first place. I was in the hospital last year with a kidney problem, and I was scared during the time I was in there. One of the worst doctors I’ve ever experienced was one who was actually from the place where I worked. She didn’t care one iota about how her patients felt, and she was kind of a moron as well (which as a communications person, I attributed to the fact that she had zero listening skills, which made her diagnosis work absurdly bad).

Which brings me back to the whole communication aspect of this whole situation, which you probably should have guessed it would come in at some point or another. If you want to figure out what’s wrong with your customer service, talk to your customers and try to find out. It’s a good thing to look at comment cards and all that, but quite often a comment card is one of those things logged AFTER a bad experience, which means you don’t really have the opportunity to fix what was wrong, and like the place where I worked, they probably never will.

Some of these things should go without being said, but unfortunately I think that’s the problem. They haven’t been said, and thus, people are now convinced they have the answers after having watched some old entrepreneur talk about giving pickles to customers when they ask for them.

It’s not really charity if you want credit for your giving

Business, Economics, Healthcare, Memoirs, , , , , , , , ,

Years ago, I used to work for a hotel that loved good publicity. It would volunteer for neighborhood “giving” things, and then recruits its employees to provide the ground work for what needed to happen. And then it would release a big press release about how much that hotel was doing for the community.

One of the employee “perks” of working for that large hotel chain was that on every Thanksgiving the hotel would give a turkey to each employee before that holiday. It was a nice thing, and if you had a family, or could cook a turkey, it was probably a great benefit. I worked for that company for seven years, and five years in I realized that each year they gave away a turkey, I never took one because I basically had no family and no way to actually cook it. So, it would have been a waste of food. But on that fifth year, I had a new idea. I was going to give my turkey to a food shelter so other people could benefit from the free item I was given.

As I told other people about this, I started to discover how many people didn’t have families of their own, and how many of them turned down the turkey each year on Thanksgiving because they had nothing to do with it. So, they started asking me if they could give their turkeys to me and then have me donate them to the food shelter I was going to give mine to. In a few short days, I had the promise of 25 turkeys from random people at work who told other people who then contacted me. When the givaway occurred, I realized I had a bit of a problem because I really had no ability to carry 25 turkeys home with me, or any place to store them for several days before I would be able to deliver them. So, I contacted one of the main kitchen executives, and he gave me access to a freezer for the time being so I could store this bounty.

Then I got onto the phone and started calling food banks, before realizing that unless you’re a “donor” they know, they’re sometimes not all that interested in someone giving them free food. Finally, I found a San Francisco food kitchen that was in desperate need of this sort of thing, and I arranged to deliver it to them.

The day I pulled up my station wagon to the loading dock to load all of these turkeys, I was met in the loading dock by a minion from the human resources department., She wanted to know what I was doing with all of these turkeys. After I explained it to her, she indicated that these turkeys were for employees, and that I had no permission from the hotel to be doing what I was doing. I explained that these turkeys were given to me by employees who wanted them to go to some place where they would be of use. She was adamant that this had to be approved by higher ups. The guys in the loading dock ignored her and loaded up my car with the turkeys and then allowed me to leave. When I returned to work on Monday morning, I was subsequently written up by someone in human resources for subordination, which ended up being dissolved after a union rep was brought in to dispute the charge.

The next year, no less than 40 people approached me about donating turkeys, even though I didn’t even say I was going to do it that year. As I started coordinating the activity, another person from human resources had me called into her office where she explained to me that if it wasn’t a hotel function, designed by hotel HR, then it was not my option to do. I explained that these turkeys were given to employees, which meant they could do anything they waned with them. She explained that if the hotel wasn’t getting credit for its charity, then I was to cease this activity immediately. I said no, as this wasn’t really her choice to make. We never came to an agreement.

I stopped working there the next year and went back to school, but let’s just say that it taught me an important lesson when it comes to HR and corporations. I’ll let you figure out what that lesson was.

Fast forward to now, and I now work for a hospital system that loves its publicity (sound familiar). It constantly reveals how loved it is in the community to which it serves, and it often calls on its employees to make it appear even better. An example I find eye-opening is its yearly United Way campaign. Every year, expensively produced materials are given to every employee to assist them in making the maximum contribution they can. What I find interesting is that one of the very attractive women I work with who NEVER speaks to me on a daily basis, actually starts speaking to me right before she approaches me to “give” to the United Way campaign because she is the department’s spokesperson and her success in getting signatures is part of how she is perceived to management.

Now, I have personal problems with the United Way that are irrelevant to the discussion, but let’s just say that due to my experiences with them, I do not contribute to them. I do contribute to other places. Just not them. But the place where I work feels it is important for maximum contributions and consistently overplays how important it is that each employee contribute. One such appeal came the other day from a corporate VP who felt that employees weren’t giving enough, so he was opening up the time to give for longer than originally planned. All I kept thinking was “you know, this guy makes so much money that he could probably make up the need that he wants all by himself, but I bet he’s not interested because he’s only giving a certain amount that will be represented by a certain percentage of what he can claim on his taxes this year.” Or something like that.

When this whole campaign is over, the place where I work will claim victory and won’t actually say “Our employees were so great because they gave this much money to the United Way.” Instead, the expensively printed materials will indicate that the place where I work reached its goals and provided a certain amount of money to the United Way. Again, it may just be semantics, but those semantics are why I tend to avoid corporate giving in most instances. It’s almost always about the corporation, not about the people who work for that organization. Sure, they’ll have a nice little memo that goes out to the employees, but when it comes to the real recognition, they’ll take full credit and bask in the glory.

That’s why I say it’s not really charity if you want credit for your giving. When I gave away those turkeys, the recipient who off loaded them wanted to know who she should give credit, even trying to figure out who to make out  receipt, and I just stared at her dumbfounded, revealing that I did it because people were hungry and I had extra food. What more needed to be said than that?

The problem of being asked questions that no one wants an answer to

Business, Education, , ,

Last week, I received an email from two separate sources at the school where I teach. The first one was informing me that I would be charged for parking, and it would be coming out of my bi-weekly pay. It also stated to inform them if I was no longer working on campus, as that didn’t require a charge for parking. The same day, I received an email from another entity asking me pretty much the same thing.

So, I responded to both of them at separate times, indicating that I was teaching ON campus, BUT I didn’t utilize their parking because I worked down the street from school, which meant that I was walking there every day and haven’t used parking since I started working there years ago. In other words, each year they’ve been charging me for parking that I don’t actually use. And never will.

Their response: None. Last week, I was charged for parking.

Does anyone else find this a little annoying?

This falls into what I like to call false communication, meaning that someone addresses you with a conversation but isn’t really interested in the response. What was really going on here was that the administrators of my school were informing me that they were going to be charging me for parking, and it was pretty much a foregone conclusion that they were going to do it regardless of what I said or did.

This is one of the problems a lot of businesses have. A great example of this was the debacle that Netflix went through a few years ago when they tried to raise their prices but did it as if they were offering a “service”. The service they were offering was one that no one wanted, so when people responded that this was a bad idea, they went ahead and did it any way. So, the result was that a lot of people left Netflix and never came back. No amount of cajoling or explaining “this is what we meant to say or do” made a difference. Because they lost their customers by basically telling them one thing, being adamant about it, and then going ahead and doing regardless of the feedback from customers.

And that’s the problem right there. When you ask for feedback from customers, you acctually need to do something about responding to it. If you say, I want to hear from people about our services, don’t be surprised when they respond with negative information. If your goal is to get only good responses, you’re basically wasting the opportunity of asking for information in the first place.

I’ve worked at a few places that have this faulty philosophy where they basically only want to put forth a positive image, so they suppress anything that sounds negative. An example is a human resources department I worked for that used to constantly say “Our company is the number one company in our area and people want to work here.” They say this even though their turn-over is massive, and they basically can’t hire people to remain even in the industry in which they are a pominent player. What has happened is that they kept telling this lie to themselves to the point of where actual employees used to joke with each other by insulting the company and stating “Yeah, this is the place where employees really want to work.” When your boast becomes a sarcastic retort, you’re obviously doing something wrong.

I once worked for a company that kept being hit by national scores on bad customer service. Therefore, management decided that it would educate staff on customer service so they could raise these scores. As I listened to executives explain how they would begin training the staff in customer service, the one thought going through my mind was “you know, if the customer service of the staff teaching customer service is atrocious, how do you expect to raise those scores?” And that was a huge concern. I’d listen to one supervisor talk about how staff was going to work hard to increase those customer service scores, and I’d look around the room at people who weren’t happy to be there in the meeting in the first place. And you’d wonder, do they even realize there’s a problem much bigger than customer service ratings on forms from people outside the organization?

And that’s the other problem. As long as people are short sighted enough to not realize the problems are inherent within the system itself, they’re never going to solve the problem.

I go back to my school and think, if they only knew that their lack of communication is hurting them, they might actually do something about improving it. But even if I said something, they’d most likely see me as an outlier and continue doing what they do, because up until now, nothing has caused them to think they’re doing anything wrong. Until people are affected and their illusions of security are threatened, they have no reason to make changes.

And thus, we get charged for parking even when we don’t need…or want…it.

Jelly Bellies are for eating, so please just shut the hell up

Business, News, Politics, Social Networking, , , , , , ,

One of the few givens in today’s society is that either some pop star is going to try to push the envelope by participating in some semblance of outrageous behavior (like saying the wrong thing, or forgetting to wear her clothes in public, or just having sex with strangers in church) or that some corporate executive is going to overstep his or her authority and say things that probably should have been sent anonymously to the racist message board where it belonged. Today, the owner of Jelly Belly decided to come out against transgendered rights in California, somehow thinking that his ability to make candy filled with high-fructose corn syrup somehow makes him an advocate for anyone who advocates hating people who are just trying to live their lives without discrimination and problems that most of us generally don’t have to deal with because we’re part of mainstream society.

A few weeks ago, it was Abercrombie & Fitch. Before that, Chik-Fil-something or other (honestly, just didn’t feel like looking up their name to spell it right as their company isn’t that important to me that I’d waste that much time putting their name into a Google search engine. And before that, it was Martha Stewart doing whatever it is that rich white women do when they’re not doing what rich white women do normally.

The point is: I’m getting really tired of hearing about corporate CEOs acting badly in public. It was fine when I was dealing with Paris Hilton, who was kind of an acting-badly CEO, even though she’s not actually the Hilton CEO. At least she was attractive and said lots of dumb things that made me laugh, even if that wasn’t her main intention. She at least provided entertainment, and I never felt that behind her ridiculousness was someone who was actually out there hating other people for being different.

But that’s what these CEOs are doing. They’ve made a shit load of money off of the rest of us, and for some reason they think that somehow now gives them the platform to spout some really racist, homophobic bullshit that somehow is relevant to the rest of us. If anyone of us have a problem with what they have to say, they chalk it up as irrelevant because what’s relevant is that we paid them money to become very wealthy and now that somehow their wealth and power makes them think that their opinions are somehow more significant than the opinions of the rest of us.

Let me let you in on a little secret. Those CEOs are not smarter, more lived, or even cognizant of facts that the rest of us don’t know. They don’t have more education than the rest of us; some of them have tons less. The only thing they have that the rest of us don’t have is money and gobs of it. That money opens doors for them so that when they have something “important” to say, people listen, which is why we’re hearing their racist, homophobic rants instead of just eating their candy.

What really seems to be happening is that our media pays dire attention to these Neanderthals because of the money factor. This is why when one of them farts on national television, we all have to smell it for the next couple of days. So, if we want to make this problem go away, we need to write to our media sources and say to stop telling us whenever a millionaire/billionaire sneezes. We don’t care.

Sure, the usual response is to start the infamous boycott of Jelly Belly products, or whatever product a company makes when one of these morons starts spouting his or her nonsense, but most often these products are things we like; we just don’t like the owners of these companies who make them. Why should we lose the things we like because they’re made by morons we hate?

The simple fact is that these CEOs are nothing more than people who were lucky at getting their product to the market and made a killing doing it. What they’re good at is business, so if they want to tell me how to run a bookstore, then the media should pipe that discussion to me. But I don’t go to a guy who makes candies in order to find out how I should feel about social issues in America. For that, I usually go to social figures who have knowledge in those areas of information. By the same token, I don’t turn to LGBT folk to find out the best way to reinvest my 401K; that’s not their expertise. Sure, one of them might know something about it, but you generally don’t just randomly go out into a crowd and start trying to get knowledge by hoping that maybe one of them might know something about the issue you’re dealing with. At least I don’t, any more than I have a tendency to avoid bringing my back pain issue to my dentist, who might feel bad about it but can’t really do anything to make me better.

So, with that said, can you CEOs please kindly shut the fuck up and get back to selling us things we don’t need?

There’s a difference between giving information and asking for money

Business, Education, , , , , , ,
Now, if SHE emailed and asked for my phone number....
Now, if SHE emailed and asked for my phone number….

I received an email from the place where I received one of my bachelor’s degrees. Apparently, according to the email, students from that school have been trying to get a hold of me to tell me about campus activities, important events and to inform me of all the great things that other alumni are doing to support the institution. Having received numerous contacts from this university over the years, what they’re really telling me is that students from this school have been trying to get in touch with me to beg me for money for the university. Simple as that.

So, this alumni organization would really appreciate it if I would update their records with my new phone number so they can get right on that “informing me of things I’m missing out on”.

Look, I don’t mind that a university needs lots of money to pay its professors and cultural studies programs to explain why fish fall in love, but I’m not a spigot of revenue that a university can rely upon to help pay its Board of Directors, or to provide fuel to their limousines they use to drive to their private hanger at the airport.

If I was extremely interested in continuing to provide kickbacks to the executives from my university, I would have contacted them personally so that they would not have had to hunt me down with some undergraduate (or graduate) on a stipend or grant-writing scholarship.

I think what bothers me the most is the dishonesty in the email, in that they’re pretending to be doing me service that somehow gets provided by me giving them my phone number. The reality of the situation is that any emails they send me completely keeps me up to date on what’s going on with the alumni of that university, meaning that a phone call from some undergraduate isn’t going to provide me with more information than I already have. But what I have learned (from a graduate school, not from that school itself) is that foot in the door processes allow you to gain so much more if you can get someone to give up just an inch on ground. In other words, if I am willing to give my phone number, I’m more likely to donate money the next time someone calls because I already “agreed” to provide my phone number first.

So, I’ll pass on this “great” opportunity.

We Now Live in an Era of Institutionally Required Paranoia–And there’s no solution

Business, News, Technology, , , , , , ,
They found me, even though I live next door to the Unabomber
They found me, even though I live next door to the Unabomber

It was recently announced that hackers broke into three of the largest data brokers out there and stole millions of social security numbers, plus all sorts of other identification characteristics on people they track. Basically, what this means is that companies that track your information without your permission, or even without your knowledge, have had that information stolen from them, so all of your information is now in the hands of some very bad people who will use it to steal from you, and there’s absolutely nothing you can do about it. So, have a nice day and please buy more products from random companies.

In case you were unaware of it, this sort of thing is happening more and more often. Even if you choose to remain completely off line and never even do anything that can cause anyone to try to steal from you, there are companies out there making it so that you’re already online and everything of yours online is pretty much open to someone breaking into it, EVEN IF IT’S NOT YOU THEY BREAK INTO. That’s the real scary thing because the way our capitalistic system works means that companies we’ve never done business with can now use your information, collect your information, trade with each other based on your information and pretty much put you into the poor farm by using your information.

A couple of months back, someone used my bank credit card to buy train tickets in France. I have no idea how they got a hold of my information, but I can tell you that when I dealt with my bank, I was very much put on the defensive, almost as if something I had done caused this sort of thing to happen. There was never any statement along the lines of “you know, maybe it was our fault.” Shortly after this, it was leaked that this bank suffered a huge data loss that resulted in accounts being compromised. Not once was a single comment made about that, although when it looked like maybe the mistake was on my part, the conversation was sure a lot different.

And that’s kind of the future that we have to look forward to. Credit monitoring companies maintain databases of massive volumes of information on each and every one of us. But if they lose some of that information, they MIGHT (usually if the government steps in and shames them) inform you. And they just might offer a free credit report to see how screwed you really are. If you were screwed because of their action, expect years of having to explain yourself as no one will ever believe you didn’t actually try to buy 10,000 units of widgets from St. Petersburg in the middle of the night while using your credit card to buy a bail bond for some criminal in Florida.

The real issue here is that so much information is available about people and no one seems to care that we’ve become products rather than the owners of this information. Just think about Facebook and LInkedIn. Both “services” are actually data brokers who believe they actually own your information and that your contribution is that you’re allowed to organize it for them so it’s easier to access. If you quit Facebook, your information stays there pretty much forever, no matter how much they say it won’t be. And if you never joined Facebook, your information somehow made it there any way, and they’re just basically waiting for you to acknowledge you’re who you are so they can start tracking you better and send you notices of things you should buy.

We’ve all become products who think we’re actually in control of ourselves, and that’s the real tragic thing. We haven’t been the owners of our own identities for a very long time now, and even now people don’t recognize that. Or when they do, they just sort of shrug and figure it’s too much of a hassle to bother with anyway. But when their identities are stolen, it’s usually too late, so we all play a reverse lottery game here in which we hope that nothing bad ever happens to us while we cast discerning eyes at thoese who do get their identities stolen. We’re good until it happens to us.

And then, like I said, it’s generally too late. But that’s okay. We have much more important things to pay attention to. Who has time for this sort of thing?

Just because I paid my bill online doesn’t mean I want to stop receiving paper copies of my bill!

Business, , , ,

This is one of those things with the “green” movement that has been driving me freaking crazy ever since it started. I’ll give you an example. Consumers Energy handles my electricity needs. I’m okay with that. They send me a paper copy of my bill. I’m okay with that. They let me pay my bill either through the mail or online. Sounds great so far. But whenever I make an online payment of my bill, they automatically switch me from a paper bill receiving customer to an online only bill receiving customer. I never asked for that. I never approved that. They just do it every freaking time I try to make an online payment.

Here. I’ll let you in on a little secret. If I don’t receive a paper copy of a bill, I’m probably not going to pay it. I don’t pay attention to email crap that gets sent to me because my email is filled with so much spam (yes, obviously from all of the porn mail lists I’m on…whatever), but regardless of why I receive so much spam, there’s no rule, written or unwritten that states that I’m somehow supposed to be a diligent payer of attention to crap that gets sent to me that way. But I do look at EVERY piece of physical mail that gets sent to me.

Yet, EVERY month, Consumers Energy attempts to push me off physical mail and make me one of its email bitches. I’m not interested, and I wish companies would stop trying to make that happen.

Recently, I wrote an article about how some company’s “green” policy is not MY green policy, which means that I don’t give a frack that they’re now going green. It’s not part of my business relationship with them, so they need to stop trying to force it on me.

I get so damn upset at Consumers Energy every time they do this to me that if they were any other company where I could turn to some other company to replace them, I’d have done it years ago. That is probably the worst customer service response a company should ever desire, yet I get the impression they don’t give a crap whatsoever. But sure enough, in a few days when I go to make that payment,I’m going to have to go through tons of extra screens of paperwork in order to get myself back on the mailing list again because they’ll automatically try to dislodge me from it yet again, without my permission, desire or intention.

And that’s a horrible business model for any company whenever your customer leaves your interaction fuming at your company after having just paid for your services.

I’m just saying.

Amazon’s Business Practices Discriminate Against the “Out of Money” Class

Business, Economics, , , , ,
Often, us poor people have to live in places like this, such as my Summer resort, where cable isn't fee!
Often, us poor people have to live in places like this, such as my Summer retreat, where cable isn’t fee!

Today, I was thinking of buying a book that I don’t really need, but for some reason felt I had to have it right then and there. So, I went onto Amazon’s site, put in the information for the book and found out that I could purchase it used for $7.54. I went through the full process of buying, but when it came to the last stage (well, the stage before I give my address to send it to), I was halted by a statement indicating that my credit card could not process the transaction. So I immediately checked my checking account and discovered that my balance was 32 cents. So I then went back to Amazon, realizing that my bank had no more funds in my account and tried to figure out how they could accommodate me.

It turns out that Amazon has no contingency plan for those who do not have enough money to afford their products. In other words, I was proverbially screwed.

This immediately inflamed me because all companies should have resources in place to assist those of us who are “financially challenged”, which, according to an Internet search I just did that brought up lots of lesbian pornography, I discovered that the financially challenged are quite often the most overlooked disenfranchised class of people in American society. It’s almost as if businesses think that people need to “work” for the things they wish to buy and aren’t too proud to not say so.

So, I contacted several loser friends of mine to inquire whether or not they have ever been discriminated like this before, and four of those five friends indicated they had (the fifth could not answer as he was suffering from a severe case of “Cheetos-overimbibing”). I was shocked to discover this was not just an isolated incident.

This has inflamed me to no end, and I decided that I would send out the word to everyone that these practices must be stopped immediately, or we would use our financial clout in massive protest and show them that without our inability to pay for goods backing up their company, they’d…um…um, you know maybe I haven’t thought this through enough.

Let me get back to you, and when I do, boy am I going to have something for you to rally behind!

Companies that seem intent on selling you stuff you know you don’t need…and RIGHT NOW

Business, Technology, Television, , , , , , ,

A few weeks ago, I read the circular for Best Buy, and they were announcing they were selling “back to school” stuff. For some reason, a big screen tv seemed to be one of the important things they felt people would need as part of back to school. The ad on the back page advertised Best Buy as the “techfitter” (whatever that’s supposed to mean) and that this was important for back to school. All I kept thinking was “I have never been in a school where I needed a big screen tv for any rhyme or reason”.

Fast forward to the next few weeks, and the ads have been advertising nothing but the need for a big screen television for the “big game”. Two weeks in a row. And it shows football players on the screen doing whatever it is that football players do. And all I could think to myself was, “well, if I bought a big screen television because I needed it to go back to school” why the hell are you advertising one for me to watch the big game? Am I only allowed to watch the back to school big screen TV when I’m working on school stuff, but if I’m planning to watch “the big game”, I have to get a specially bought big screen TV from Best Buy that just lets me watch “the big game”? Next week, will there be a big screen television set for me to watch old episodes of Rosanne, and then the week after that a new set to watch the “new” season of television that will be airing for the new fall season? Do you kind of get my point here?

I’m a huge advocate of discontinuing the hype of advertisement that so many companies do. I used to love it when a company sent me a flyer advertising good prices. But that was before those companies started adding “buy this now before this price is gone” to the wording. I don’t know if you’ve noticed this but everything seems like it’s a crisis when it comes to sales and prices. You don’t have a discount sale any more. You have a “blow out sale!”. Offers are going to disappear if you don’t act now, and I mean FREAKING NOW!!!!!!! Because there’s no way in the world that that discounted television that they dropped ten dollars off the price will EVER POSSIBLY comes down ten dollars again, and you will completely missed out on the one chance of your freaking lifetime!

It’s to the point where every time I go to a store, I’m expecting to have a stroke because the pressure is on to make sure that I act right then and there, because if I don’t, Jack Bauer isn’t going to be there in time to diffuse the bomb from going off. I was playing an online game the other day, and an ad came over the interface, telling me that if I didn’t upgrade my account right then and there, I would lose the opportunity to play the great content that was obviously right there in front of me if I only acted fast enough. I signed out of the game, deleted it from my hard drive and will probably never take advantage of that game again. I mean, honestly, the pressure is too heavy on me to have to do the right thing at the right time, and if I don’t play it, and maybe read a book, that pressure seems to be a lot less pressing.

As I started to pay closer attention to this stuff, I started to realize that there were a lot of products I’ve bought over the years that I don’t need to buy again, or don’t need to upgrade. I’ll be honest. When the Best Buy ads started playing into my subconscious, I actually started thinking that my 32 inch television wasn’t big enough, that I might need to upgrade to a 55 or 60 inch television. And then it dawned on me. I never watch my television. Like ever. I’ll play a Blu-ray on it, and I might watch Netflix stuff on it every now and then, but mostly I tend to watch shows on my computer, which has a 27 inch screen, and I’ve never had a reason to complain that it was too small. I don’t ever watch “the game”, so I don’t care one iota for seeing “the game” when it comes across the screen. I don’t even know when it airs, other than a faint memory of Monday because of the old reference of Monday Night Football. I can’t even tell you if that’s still the night, or even what station that used to represent.

What I have started doing, and I wish more people would do it as well, is to stop buying things from companies that try to convince me there’s a hurry for me to purchase their junk. Purchasing should be a well thought out course where you’ve considered all of the alternatives and whether or not you need the item. We’ve come a long way from those days, and I feel that way too many of us do most of our shopping in the quick lane aisle, buying things placed in that aisle for us to foolishly think how convenient it might be to buy that.

 

Why Continuum May Be the Most Subversive Television Show Ever to Air

Politics, Television, , , , , , , , , ,

The story is pretty interesting. It’s about a female police officer from the future of about 60 years who travels back in time to today, following a group of fugitives who are hell bent on causing terror. My friend Teramis wrote about the great writing of Continuum a few weeks ago, but I wanted to go in a different direction, mainly talking about the political implications of the show.

What makes the show so interesting is that the group that comes back in time, while being a terrorist organization, is also doing what they’re doing for the betterment of society. Which, when you think about it, is somewhat subversive on its own. The group, filled with really bad people, uses its evil tactics it used in the future to do its evil to the civilization of the past (today’s time). Their purpose is to change the past in hopes of providing for a better future.

The future is pretty interesting in this show, in that what has happened is that corporations have taken over everything, and people are now minions of the overseers, not the other way around. Freedoms are gone. People live their lives in futuristic splendor, but it’s pretty obvious that to get to that future, a lot of rights were trampled on, and a lot of people were made to live some pretty crappy lives at the expense of those who benefited.

What makes it really interesting is that when the main character returns to today’s time, her purpose is still to stop some very evil people from doing bad deeds in today’s time. But her eyes start to open up to the evil that exists in today’s time. This evil is the sort of thing that leads to the oppressive society that will one day emerge, and she is very much a cog in that wheel that uses the tools of technology to act as an enforcer of some very draconian rules.

What is interesting about the show is that there’s a real grey area here where I’m not sure she’s ever going to recognize that she’s actually the problem that came back in time. She thinks she’s doing the right thing, but as she’s doing it, the police agency she’s working with (in today’s time) is slowly becoming very much more oppressive.

I’m reminded of the whole very recent incident where the British government decided to haul in the domestic partner of a reporter it was targeting over the whole Snowden case. Without a warrant, or even a reason, the government hauled him in and imprisoned him for 9 hours (the maximum amount of time it was allowed before being forced to make a charge). What’s interesting is that no one seems to even recognize that a man’s rights were completely ignored for some kind of governmental vengeance. And no one will ever be held accountable.

That is exactly what Continuum is all about. The good guys in this show are the usual cops and white hat wearing people who always save the day. Yet, they are required to do some really horrible things in order to “get the bad guys”. I don’t think I’ve ever seen such grey area in a show before. There are times when I’m watching it when I start to lose focus on who I should be rooting for, even though the show maintains its narrative in a way that keeps you thinking the oppressors are still the good guys.

It’s an interesting premise, and it’s definitely an interesting experiment. If they play it out as the are already doing it, and SyFy doesn’t cancel it, this could turn out to be one of the most important shows to be on television.