Tag Archives: star wars the old republic

My Ongoing Search for a New Game to Play

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Up until recently, I was playing Star Wars: The Old Republic, finishing up the last expansion’s final missions to defeat the evil entity known as Revan, who it turns out, wasn’t really Revan, but could have been, and might have been, but (fill in story stuff that didn’t really make a whole lot of sense). Anyway, I finished it, defeated Revan-or someone a lot like him- and then became level 60 (the highest in game), got end an end game experience, and then discovered the game wasn’t over, but I had just finished the new content. So, I was back on the main station then trying to figure out what to do next. I mean, I had saved the galaxy, I had achieved everything, and well, I didn’t know what to do next. So I quit.

Not having anything to do, I picked up where I left off with The Secret World, which is one of those games I’ve learnedsecret world to love to hate. I mean, it has all sorts of things going for it: HP Lovecrat world, horror, zombies, guns and swords, and all that. But what it doesn’t have is a lot of new fun to it. I’ve felt like I’ve done most of what there is to do in that game. Everything new is just the next level of stuff I’ve done before. There are new lands to go to, but I haven’t felt like they’re all that special. The one event they did have that I truly enjoyed was a nonstop situation where huge golems attacked and you had to join with dozens of people and fight a long battle to kill them. That was a once a year thing, and now it’s over. So, it’s back to the grind. So I finally just stopped playing, looking for something new.

Defiance-MMO-WallpaperWhich brought me back to Defiance. Defiance is one of those games that was a lot like the now defunct game of Tabula Rasa, where you basically grab your machine gun, shotgun or whatever, and fight invasions that are sometimes completely out of control. But you pull the trigger and let loose endless streams of bullets. It’s kind of fun. But it’s limited fun, in that it needs a lot of people on at all times, and these battles are sometimes harder to find than you would imagine. When they happen, they’re a blast, but other times, I find myself just staring at the world map (it’s mostly San Francisco, Marin County and Silicon Valley, or what’s left of them after an alien destruction thing happened) and hoping something pops. And quite often, nothing does. So a lot of this game is just me staring at the map, thinking, man I wish something would happen.

Which leaves me looking for another game. Something fun. Something big. Something enjoyable.

All of this stuff completely makes sense, after 4 years of flight school....
All of this stuff completely makes sense, after 4 years of flight school….

I joined Elite: Dangerous, which is a space shooter kind of game, but I have yet to be able to get into it because the learning curve involves actually learning to fly a space craft with the same intensity I imagine someone going to Air Force flight school might have to undergo. I’ve done a couple of the tutorials, but I’m starting to get really frustrated with the game. Other people who play the game seem to love it, but when you can’t seem to get beyond the tutorial, it starts to feel like one of those games that you’re going to put into a drawer and never look at again.

Which, of course, leaves me with the quandary of not knowing what to play next. I’d love to find a shoot em up kind of game like Defiance that has actual people playing it, events that occur whenever I want them to, and seems worth the effort. Games like World of Warcraft are dead to me now, as I’ve played those to death and have no desire to ever wander the roads of Azeroth again. So, I’m not sure what to play next. But it needs to be something because I love playing games.

I guess I’m waiting for Fallout 4 to come out one of these days. I already played Fallout 3, Fallout New Vegas, Skyrim and all of that sort of stuff. That leaves me anxious for something new, but not something boring or stupid.

So, what’s next?

Dealing with companies with horrible (or lack of) customer service

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Recently, I’ve been dealing with one of those companies known for horrible customer service. You know, one of those corporate entities that everyone loves to hate, yet they keep doing their thing, somehow convinced that people will just forget about horrible customer service in the past, forgive them completely and even though they haven’t done anything to fix anything, their belief is everything will somehow improve.

The company we’re talking about is Electronic Arts, the monopolistic entity of the computer gaming world. Disclosure: Years ago, I worked for them when Maxis was bought by them (and I worked at Maxis Software). That doesn’t mean I have become their biggest fan (or worst enemy either). When I left them, I was lukewarm about the company. My complaint today is coming strictly from a customer, or at least a former customer if you want to be completely honest.

My problem stems from one of those game properties they have that I hate to love, but tend to return to as most gamers seem to have one or two of those kinds of titles in their back list. My title was Star Wars: The Old Republic, and I’ll be honest: It’s one of those games you can enjoy for great segments of time before you grow bored with it and put it on hold for months (or years) before picking it back up again.

Well, I was on my third or so time of going back to picking it up again when all of this happened. I grew bored with World of Warcraft, was looking for something to scratch my gaming itch, and decided to come back to Star Wars: The Old Republic. A few times in returning back, the game is a lot different from when I first played it. You see, back in the older days it was one of those $15/month games, like World of Warcraft. But it kind of failed at that type of game and became one of those free to play (or purchase to play free, or whatever acronym you need to use). The monthly fee was now waived, although if you wanted the full experience of the game (all your characters and not feeling like you’re a toddler in an adult game), you basically had to pay the full price ($15 a month). So, I went to update my billing information and was immediately denied. For some reason, it wouldn’t take my credit card information. So I went to the Paypal option, and it denied that as well.

What I discovered, after some time on the phone with their customer support (this is SWTOR customer support at this time) is that EA has disabled my pay options because during the time I was away from the game someone tried to access my account and buy a copy of FIFA (some soccer game, or something like that). The person was denied (only because my credit card information had lapsed; not through any great action on the part of EA). But because of this, my account has been frozen.

So, I had to then call EA (not SWTOR) customer support where I went through a maze of customer support people who all promised they could take care of it, but each needed the information told to them from the ground up and then hung up and proceeded to do absolutely nothing. A few days after EACH call, I got an email from someone who said he or she was the one who could fix this if I provided more information but that person couldn’t ask me the information by email, so I would have to call back to relay the correct information. Each time I called back, I was given yet another clueless customer service person who couldn’t acknowledge the person who left the message, so they had to start the process from the beginning again. I should add that he email address of the person who wrote me each time basically went back to someone who would state that he couldn’t help me unless I contacted customer service directly.

So, this went on for weeks. All I kept asking for was someone to unblock my account so I can put my paypal information onto my account and be able to play the game again. There has been absolutely no resolution to this issue whatsoever. Fun fun.

So, as it is, I will probably never buy another game from any entity involved with EA, including, of course, EA.

This is customer service at is very worst.

That moment when you realize you’re probably going to quit an MMO

ghost5As I mentioned in a previous post, I was playing Star Wars: The Old Republic on an almost daily basis for the last few months, and only recently I stopped playing, focusing now on Final Fantasy XIV: A Realm Reborn. Since playing the latter game, I haven’t signed into SWTOR once. Which brings me to the point of this post, and that’s the realization that I’m probably going to be cancelling my subscription with them soon.

There interesting thing is how much email they send me, trying to convince me that GREAT things are still happening in the game. I still get endless emails from Lord of the Rings Online, even though I dropped that subscription nearly a year ago. They, and Guild Wars 2, are convinced all they have to do to get me back is somehow sound like their game is just as exciting as it was when I decided to start playing it.

What game designers don’t seem to understand is that if a player has left your game, he or she left for a reason, which means that continuous advertisements and announcements of doing the same things you’ve always been doing are probably  not going to win back your former members. An example: Star Wars: The Old Republic decided at some point to integrate starship combat into the game. That sounded great. But in doing so, they decided it was only going to be added as player versus player. Now, a lot of people, like me, abhor online player versus player sort of play in our games. If we want that, we’ll sign onto a game that is designed specifically for that. But SWTOR was never about pvp. It was about player versus environment (pve), which means now having to get totally into the wrong kind of play means that the game has moved into a direction that is never going to attract me back. So that means they can stop sending me announcements about all of the great additions they’ve added to the game that are all designed to “enhance” the galactic starfighter part of the game (i.e., pvp). I don’t think they understand that. Oh well.

The other thing they do is keep announcing extra goodies they’ll give me just for staying with the game. The current one is some kind of land speeder that everyone gets as long as they’re activated members on some date in March. I don’t know exactly what date because honest, I don’t care. If I’m not signing into the game to play it, I’m probably not going to sign into it to get my new speeder to run around on a planet where I’m not playing on any way. Just saying.

If you want to win me back into a game that I’ve decided to leave, address some of the reason why I left in the first place. Star Wars Galaxies was notorious for not doing this in the old days. They’d get nonstop complaints about some problem, never fix it, and then beg you to come back because they added elves, or some other stupid shit that you didn’t ask for and really didn’t want in the first place. Everquest was a lot like that.

At least World of Warcraft didn’t promise you anything new. They just figured they were so freaking awesome that you’d come back regardless. And at least three times I did. Not a fourth. They’re currently on yet another expansion I’m going to miss. They haven’t done anything to make the game more interesting. It’s still about running the same big end game dungeons for better gear so you can run those same dungeons at harder difficulty. That got old the second time. The 90th time? Well, that’s why they don’t get money from me any longer.

So, I’ll be dumping SWTOR any day now, kind of like the many women over the years who have dumped me. Like those situations, it wasn’t the game. It was me. Please don’t take it personally.

But please stop calling. The new game is starting to get jealous.

Addicted to my computer

Over the weekend, I had a bit of a problem. My hard drive failed. But if you would have interacted with me, you probably would have thought my own heart had stopped instead. I was basically devasted and not sure what to do. This is coming from a former computer technician who has probably fixed and replaced more hard drives than a Geek Squad trauma team. Yet, I was kind of put into a position where I couldn’t do anything about it.

First off, I have a computer that has two hard drives. One of them is only used for starting up the computer, and the other one is my high-capacity storage one. Well, the one that starts up the computer is the one that appears to be failing. So, instead of discovering my hard drive was failing, I was just basically told that the computer couldn’t read my drive, which is short speak for “Sorry, Duane, but I honestly don’t know what’s wrong with your computer but it could be your hard drive, your RAM, or possibly payback for a bad relationship you were once in.” Then I discovered that I had no idea where my recovery or Windows 7 disks were. I tore apart my office looking for them, finding numerous copies of disks that haven’t been useful in decades, and rummaging through pretty much everything I had before discovering that the disk that worked with my computer was labeled a lot like a videocard CD they sent in the boxes, which is why I kept tossing it aside as I was looking for the “real” disk. That wasted Saturday. On Sunday, I found it, and got my computer back up and running. Since then, I’ve been scared of even shutting it down.

Last night, I got a warning from my computer basically stating: “Your hard drive is probably going to fail soon, and I also believe you’re out of Oreos.” While I was overjoyed at the complexity of my computer’s warning system, I wasn’t all that happy about the fact that my computer is about to fail. Or maybe it already did. I shut it down, and I won’t know what happened to it until I get home. If I have to buy a new hard drive, I can’t afford one until next week, and that also means I’ll probably end up with lots of stressful anxiety during that period as well. Oh joy.

But what I’ve discovered is how much I rely on this computer. When it went down, I looked around my house and discovered I have four other computers in the place. So, I could fire up one of the older ones, or my laptop, or my Macbook Pro, or my Ipad, or my Ipad 2, or my Kindle, or the computers my stuffed animals seem to have lying around the house. The point is: I’m not lacking for any computers right now.

But my MAIN computer went down, and that’s what bothers me. I do everything on this computer. And I mean everything. When I get home at night, it’s the first thing I turn on. When I need to check something, I do it on that computer. When I watch TV, quite often I watch it on THAT computer. Losing THAT computer really bothers me because I’m not sure I can handle going back to something that’s not 22nd technology (all the others were made at least a year ago).

So, tonight, I have to face the fact that I might have to do some serious work on getting my computer up and running. But it’s like I’m losing my best friend, which isn’t all that surprsing, considering I don’t really have any close friends aside from that computer and my stuffed animals.

But it usually takes an incident like that for you to realize how significant something might actually be. I do know that I can’t play Star Wars The Old Republic until my computer comes back up to speed, and that alone is devastating. Yes, as a colleague pointed out today, “real problems in a first world environment.” But that doesn’t take away the fact that I’m bothered by the whole situation. It just leaves it less relevant when put into larger perspective.

The Strange World of Free to Play (F2P) Games

Lately, I’ve been playing City of Heroes, which for those who don’t know it, is a massively multiplayer online persistant world game, often referred to as an MMO, or an MMORPG (for role playing game). Years ago, I started playing the game, when I was bored with whatever other MMO I was playing at the time, and recently, I installed it again and decided to pursue its new play model.

You see, in the old days, the game used to cost $15 a month to play. Now, in order to attract more players, the game has turned into a Free to Play (F2P) game, much like the previous success of Lord of the Rings Online, which went to a F2P model in hopes of avoiding going backrupt. And it succeeded, which has breathed new life into other games that don’t want to go the route of Star Wars Galaxies (which closed shop after not being able to maintain a consistent player base.

The way a F2P model tends to work is that you are allowed access to certain areas, and maybe certain characters, but some parts of the world/universe are off limits or you have to pay a little bit more in order to access those areas or use extra characters. Not really wanting to do the barter thing with every little thing in the game, I subscribed to a VIP membership, which is essentially the same sort of $15 a month I was playing before. This gives me complete access to everything, although I have noticed that every now and then I still buy something that is “extra” in the game.

Which brings up a thing that has kind of bothered me about this model. If I’m someone who is a willing subscriber, I really should be given 100 percent access to everything. Yet, I still feel a bit nickle and dimed in this type of environment. But I appreciate the game, so I have been willing to shell out a bit more money just to contribute to the game I hope to be playing for some time.

Which brings me to how this sort of model doesn’t work. And Blizzard, the makers of World of Warcraft and Diablo 3 comes to mind. World of Warcraft is a pay to play game (P2P), and that’s fine. But the developers (or owners) have become somewhat greedy. They have continued to insert things into the game that they want you to pay for outside of the game. So, even though they’re making a crapload of money for their product, they’re still trying to nickle and dime people beyond the quarters they’re already getting. And don’t get me started on Diablo 3, which is a game that cost me $59.99 to buy (or was it $69.99?), and then they launched the game with all intentions of adding a “pay Blizzard’s greed” auction house, where you will pay real money to buy things in the game.

Years ago, Blizzard was seen as the good guy when it came to games, but lately, I can’t say the same. Diablo 3, for sake of clarification, sucked. It was a crappy game that wasn’t worth the money, the time, or even the energy. The fact that it had the name of two of the greatest games in history as what it was supposed to be a sequel made it even worse. Diablo and Diablo 2 were both great games. They even made the game required to be online at all times, which I suspect had more to do with hoping to get people to feel comfortable with giving money to the auction house model (single players would have never gone online where they’d have to see the auction house every time they signed onto the game) than it was for security or any other stupid reason.

A recent major name in online games is Star Wars: The Old Republic, which I played when it first released and enjoyed it for the first month or so. The game was missing a lot of needed content, so I gave up on it. Now, it’s supposedly going to be going F2P, mainly because they milked every nickle and dime they could get out of the subscription model. I doubt I’ll ever play it again, even though I had fun with it when it first released. The problem with the game was that it was completely on rails the entire time, and an MMO requires a world where you can go anywhere and do anything. That was never part of the very linear model of SWTOR.

Which brings me back to City of Heroes. I enjoy the game and play it a lot. But I fear that there’s this attempt to make all games so-called F2P, when in reality the companies are hoping to rake in dollars through this model. Bioware has announced that Command & Conquer: Generals 2 is going to be released as a F2P game, yet be online all of the time, and there will be no single player game. I suspect it’s going to be a major failure, but that’s just my opinion. I see the reason for such a release is not because that’s the way the market is going but because executives of gaming companies see this as an easy way to separate people from their wallets. Unfortunately, what they don’t realize is that most people who opt into these dynamics are of the older gamer base, and we’re not stupid or as gullible as they’d like us to be. That’s why several versions of this model will fail.

What a lot of these games are forgetting to realize is that what makes people pay to play these games is that they are designed to be fun, not because there’s a free model that they’re attracted to first. That’s why companies like Zynga and anything affiliated with Facebook is struggling these days. People don’t want to be fleeced by companies using them to make money. They want to have fun. And AFTER they have fun, if they perceive that there’s MORE fun to be add by contributing to the company, they will. But holding out a carrot and then giving nothing but expecting everything is going to be the reason why so many of these future properties fail.

And then we’ll start to read all sorts of articles about how no one is buying computer games any more, kind of like the music industry lamenting about how people aren’t buying music. They are buying music; just not from you.

And that’s our lesson for the day. Now, it’s time for me to get back to my superhero Desktop Support Girl, the savior of all broken computer systems in Paragon City.

A Simple Story of a Little Jedi Girl…a review of Star Wars: The Old Republic

As the crowd cleared before her, Zontara realized she was standing in front of her adversary, a gang leader who had stolen the holocron from the ancient jedi temple. She had tracked him to this planet, fought through bandits, thieves and hooligans until she finally tracked the device to this room. Her companion, a large lizard beast who had been at her side since she saved him from a fate worse than death when she was just a young padawan, training to be a jedi consular, fell right before her during this battle, succumbing to the blaster fire of one of the gang leader’s assailants before taking down the criminal himself in a final act of defiance, both bodies slumping to the metal floor.

This left Zontara, herself badly injured from blaster fire from the four men she and her companion had taken down previously before narrowing the odds to a simple one on one. As the gang leader raised his blaster to fire, Zontara raised her own hands and called on the Force, raising the ground as waves of debris fired as projectiles at the violent criminal. Then she called in on all of her energy to pull an entire boulder out of the ground, ripping up the earth around her, and fired it at the man, sending him flying back against the wall. Then the man rushed at her, planning to take the fight to blows rather than rely on his blaster.

For a second, Zontara was a padawan again, recalling the early fights on Tython, where she had beaten back flesh raiders and wandering wild beasts. Each fight back then had been a battle of epic proportions. And she had relied on her training saber, growing more and more adept with the instrument.

But that was then. And this was a different time. As the John Williams’ music began to fire all around her, playing that brilliant Star Wars action theme, she smiled. She wasn’t carrying a training saber now. As the man closed in on her, she pressed the button on her weapon and a green blade of flame emerged from the device, reminding her that she wasn’t just a padawan any longer. No, she was a jedi. And as the lightsaber reverberated in her hands, she rushed at the gang leader, the blade swinging before her.

No, she would remind him why she was a jedi. And only one person was coming out of this fight alive.

As I mentioned in my last post, I was now playing Star Wars: The Old Republic, and I have to say that it’s definitely living up to its promise of being a great game. Before, games attempted to recapture that Star Wars spirit, but finally a game puts you into the universe where you are experiencing the life of being a jedi, or a bounty hunter, or a Sith Lord. The possibilities are many, and they deliver on all.

Nearly a decade ago (2004, I believe), there was an attempt to do this with an MMORGP in Star Wars Galaxies: An Empire Divided. And in the beginning, they did a very good job. However, there was always something missing: The story. Basically, it put you in between the original movie and The Empire Strikes Back, or it might have been right after The Empire Strikes Back (don’t recall exactly). And you spent your time fighting as whatever you wanted to be, but you didn’t really get a choice of anything other than living in a sand box of the time period. There were no real quests. You just killed stuff and made stuff. And you flew around. And then you could fight space battles (eventually). But that was really it. And then they changed it to try to be more quest-like, except they had already destroyed the game before that point, and it just went down hill from there.

Star Wars: The Old Republic puts you 3000 years before Luke Skywalker started whining to Ben Kenobi about moisture farming. Revan was a great jedi that had gone to the dark side and then came back again (the original Knights of the Old Republic game) and he’s now a legend that has been gone for some time. That’s the universe you find yourself living in wit this game.

You can play on either the Republic side or the Empire side. I haven’t explored that much on the Empire side, although my friend Jason has, and he seems to enjoy the story they’ve developed. I look forward to trying it out myself when I exhaust the story lines of the Republic side. But right now, I’m having a blast.

There are problems with the game, including bugs that need to be fixed, but they’re not outrageous. I get the impression they’re trying to address them, even if they’re not addressing the community about the bugs being addressed. Unfortunately, community bases can be overreactive on these things, and reading the message boards is kind of dangerous if you use those as your gauge to figure these things out. But from me, I find myself enjoying the game and see many more hours of playing before I might get bored with it.

The graphics are excellent. The interface needs some improvement. Unlike World of Warcraft, there are no mods working on this game, mainly because Bioware hasn’t supported them yet. My hope is that they do support them so we can start add extra usability for this game. As a healer in the game, I can tell you that it is sometimes really hard trying to interface with the system as a healer, which can sometimes get a group killed faster than it should. Hopefully, they’ll work on that.

Overall, if I had to scale this game, I’d be giving it either 8/10 stars or 8.5/10 stars. But that is saying a lot because I’m extremely critical over games, and I haven’t played a game in a long time that I’ve given more than 6 stars on that scale. The original of this game is still one of the greatest games ever created, and I’d give that 9.5/10. The second of the series, KOTOR 2, I’d give about 7/10, as the story kind of went a bit down hill, almost as if it was written by the B team.

The Evolution of Writing in Online Computer Games

Recently, I started playing Star Wars: The Old Republic, often shortened to TOR. Up until this time, I was a huge fan of World of Warcraft, as was practically every other computer geek on the planet. However, having always been a fan of Star Wars, I figured that when it came out, I would have to try it out. But part of me intended to pass on it until I found out my friend Jason was going to be trying it out, so I decided on a whim, so was I. After buying the Collector’s Edition for somewhere around a million dollars, I installed it, updated the patches and then listened as the infamous John Williams music started up, announcing to the world (you should hear my sound system on my computer) that I was now playing a Star Wars game, as I really like this type of games and other games I play online such as  Casino games which are easy to find in the olympic kingsway casinos online.

And I did. And still am.

What I did want to say about the game is that because it is made by Bioware, a company well known for some of the best games in the past, but also known for games with great storytelling, it should not be surprising that this MMORPG was one that focuses specifically on the story. Now, having said that, I should make a disclaimer. Not all the stories in this game are alike, meaning that some are better than others. I’ll get into that in a sec.

The game takes place thousands of years before the known Star Wars universe, which means that whiny Luke Skywalker won’t be born for many years to come, and the brooding Anakin Skywalker, badly acted by the lousy actor who played him, also won’t be along as well. This means that they have somewhat of a fresh universe to play around in, just keeping in mind that they can’t really become too inventive because it a) is part of the Star Wars universe and George Lucas would have a cow if you veered too far off from his IP, and b) it is based off a series of games created by Bioware called Knights of the Old Republic, which means that some of the elements in the game are based on events that have taken place in that IP. But having said that, they do a good job tying all of that together.

As a new player, you get to choose which side you want to be on, either the Republic or the Empire, which if you are familiar with the Star Wars movies, isn’t really all that different from the latter day period of the movies. Instead of the Empire of the movies, the Empire is one of the old Sith and the Republic is, well, the Republic. Except that in this Republic there are jedis. LOTS of jedis. Not just Luke, the old guy with the lightsaber and the Muppet guy.

So you get to choose your class then. Now, if you’re like every other Star Wars fan, you’ll choose a jedi, which is what I did. And a few days into it, I realized it was a mistake. The reson it’s a mistake is not because a jedi is not fun to play, because they are a great deal of fun. It’s a mistake because the story is exactly what you expect. You’re a jedi, you’re learning the Force, and you’re doing good for the Republic. Not much of a stretch. I can see how some people thought the story was kind of stilted. Because it is. It’s still better than 90 percent of the stories in other games, but it was still stilted.

So I then rerolled as a trooper, which is a fighter for the Republic, someone without jedi powers. And immediately, the story became Bioware’s and not George Lucas’s same old story. And it has turned out to be really decent, full of intrigue and betrayal, the kind of thing Bioware does extremely well. Let’s just say that I’m not looking forward to the rest of the story lines that don’t involve me being a jedi.

What I did want to talk about, however, is the whole concept of storytelling in games. Sadly enough, games don’t do these very well. Especially MMORPGs. World of Warcraft is a great game, and it has a huge backstory to it, but to be honest, every time I hear a bit of the story, I feel like I’m listening to something written by a ten year old who is trying to keep your attention while you’re driving and you’d rather listen to the radio. Every game I’ve ever played with Bioware has been one with a great story, even if the game wasn’t that great, although even that hasn’t been the case. Their games have generally been very good.

The problem is that it’s very hard to keep a gaming community based on storytelling alone. One reason WOW does so well has nothing to do with story but because it does gaming well. It’s a lot of fun, and it keeps people wanting to come back to the experience. With a game that is based on story alone, there’s only so long you can keep the player interested, especially if the story doesn’t change multiple times into the game. If you hit 50th level, and you have no new content to play through, the chances are pretty good you’re going to become very bored with the game, which means they either have to become like Blizzard and create a great gaming experience, or they’re going to have to keep reintroducing new story elements into the universe to keep up with their players. And keeping in mind that some of these players play 24/7, that’s a big order to fill.

I have great hopes for this game, mainly because I love the IP, and I love their storytelling elements. But if they can’t sustain it, then it will be one of those great footprints in the history of games, and that will be truly sad. So, here’s hoping they can keep it up, because if they do, they’ll always have me as a customer.