Tag Archives: Electronic Arts

Youtube and Controversies: Political attitudes, conservatism and the struggle with being non-political

Business, Computer Games, Podcast, Politics, Social Networking, Technology, Television, , , , , , , , , , , ,

For those who don’t actually already know this, my Ph.D work is in political science, and since then I’ve taught political science for years before adding another graduate degree and focusing on communication. However, one thing that always seemed to grate at me was that no matter how hard I tried to be non-political, it was practically impossible. Not for me. But for anyone who happened to be in the audience. Let me explain.

To explain, it’s important to probably point out my political affiliation, because that helps to explain why it’s even stranger. Back when I was first going through undergraduate work at West Point, I was a staunch conservative. There was no problem that I felt couldn’t be solved with our military, states’ rights and did I mention our military? When I got to grad school and started learning massive amounts of information about politics, I started to realize that I hated politics. A lot.

So, I sort of became an anarchist. And that has all sorts of problems if you’re capable of actually understanding what an anarchist is. You see, people think an anarchist is some crazy liberal that throws Molotov cocktails at cops. Well, that was one type of anarchist, specifically the Russians at the turn of last century and maybe the French, well, anytime in history. As an anarchist of my type, what it meant was that I hated the fact that we need a government to do anything because what almost always happens is we become part of corruption and oligarchy, to the point where government is almost always used as a tool to oppress other people. There are good people in government, but over time, those people get drowned out by people who see government as that tool to push through their personal agendas, and there’s no end to the types of agendas they might want to push (social programs, religion, anti-Internet policies, anti-gaming policies, anti-Shania Twain fundamentalism, etc.). What it doesn’t mean is that I want to throw Molotov cocktails at anyone. That requires upper arm strength and exercise, both things I do like to protest against.

Anyway, getting back to my original point, when I was teaching political science, one thing that inevitably happened in class is that some young student would want to know what my political affiliation was. And it was rarely out of actual interest. It was almost always to figure out whether or not to listen to anything I had to say as useful. If I picked an affiliation that was different than his or hers, they discounted everything I had to say. If it was the same, they often felt they knew as much as me and then didn’t have to listen any further. If I chose my usual tact and said that I don’t have an affiliation, or that I don’t discuss it, they automatically decided that it had to be the opposite of the one they had, or they assumed it had to be liberal (no, not sure why that assumption was always made).

That brings me to an interesting phenomenon I’ve come across recently. Over the Christmas break, I found myself overly interested in following a number of channels on Youtube that I found interesting. Mostly, it was ASMR artists, but when that got kind of boring (or I didn’t need to sleep), I started to branch out and find other types of subjects. My first “go to” was gaming channels, but I’ll be honest, the majority of those are awful, often hosted by some teenage mentality that tends to scream into the microphone, or thinks it’s 1980 and has lots of flashy stuff trying to send watchers into seizures. But a few of them were actually pretty good, and one of them is actually a bit of the subject of this post.

I don’t remember how I found it, but I came across a cast called The Quartering, hosted by Jeremy Hambly, a Youtube game industry reviewer who leans to the conservative side of the house. Having watched his podcasts over the last year, I would recommend his site if you’re interested in interesting perspectives on the industry, but at the same time understanding that sometimes he seems to get a little high on himself and takes on fights that are generally left to different avenues of the Internet. An example is how he has a tendency to want to create a space that lacks politics when it comes to computer gaming (something I highly support) but then falls right into the same territory himself when he goes anti SJW (social justice warrior) and becomes political in trying to advocate for not wanting to become political. Yeah, it’s kind of the same thing I ran into when teaching political science, and even though I was completely aware of the problem, the problem always exists. What I did discover to be the ONLY solution is one he hasn’t reached yet, and that’s to stop caring about politics, rather than focusing on politics as an approach to not being political. Yeah, I know that sounds bizarre and strange, but it’s basically the only way to deal with it.

This last week saw some interesting developments for Hambly as he lost one of his main sponsorship deals with a coffee company when it was alerted to one of his recent videos (that pissed off people who tend to get riled by SJW politics), so he decided he was no longer going to accept sponsorship deals. Unfortunately, this type of drama continues, no matter what someone does about it.

What I would like to say is that when he’s not dealing with actual politics, his information is actually pretty interesting. However, one thing I have noticed is that because he has such large numbers of subscribers (I believe it is upwards of 100,000 subscribers, but could be off on that, although I know it’s pretty damn high), Hambly does often ignore the fact that his influence quite often becomes a McLuhan message is the medium factor (he’ll go on an anti-Electronic Arts rant and then laugh when EA suffers financially, arguing that it was EA that caused its downfall, not the fact that perhaps Hambly’s negativity might have attributed to the down turn).

Moving away from Hambly here (as I said, I actually like him and think his information is informative, so I don’t want to get into a criticism mode here), one thing I’ve started to notice is that there are a lot of Youtubers who attempt to adopt the Hambly model, but completely fail to do so, and only make things worse because they turn into shrills for anti-establishment thought without doing anything other than harping on how much enjoyment they get out of the drama. Having watched a lot of this behavior over the last year or so, I am starting to feel that a lot of these commentators are somewhat responsible for the down turn the industry is starting to feel. I mean, think about it: If the majority of the people covering the industry keep talking about how bad the industry is, it’s going to feed the perspective that the industry is nothing but bad.

I used to work for the industry (both Maxis and EA), so I had a unique perspective myself, but at the same time I also realized that there are a lot of diverse minds in that atmosphere and whenever I tried to get a “this is how they feel at this company”, I find myself often realizing that I was putting too much of a spin on the thought based off of anecdotal information I received from a very limited observation of what I was able to see myself.

The Avatar Returns to the World of Britannia (An Early Review of Shroud of the Avatar after its official release)

Business, Computer Games, , , , , , , ,

It’s amazing how this game looks so much like a visual from my every day life.

For the longest time, I was holding out on playing Shroud of the Avatar. Which is kind of strange, considering the fact that I’m exactly the type of player the game has been looking for. You see, I grew up as a programmer and gamer while playing every Ultima game ever made. If you follow the natural evolution of that series of computer games, it eventually leads directly to Shroud of the Avatar. The chances of me not playing this game were slightly lower than zero percent. Yet, it took me a number of years of the game being in development for me to finally decide to sign on. I guess that probably needs a bit of unpacking. So, let’s unpack.

As I mentioned, in the early days of computer games, Richard Garriott developed a series of games that ran under the IP of “Ultima”. It was a series of roleplaying games where you played a warrior, a mage or some semblance of fantasy classes and unlocked the secrets of the world before facing down against some huge big bad guy (or girl) and then saved all of the land. A review:

Ultima 1: You fought against an evil wizard named Mondain. But Mondain had a secret student and lover. This takes place on Sosaria.

Ultima 2: His lover’s name was Minax. You then have to defeat her. But she and Mondain secretly had a kid. Of course they did. This takes place on Earth through all sorts of time periods.

Ultima 3: The kid was kind of weird, in that Cylon kind of way. You, as expected, had to defeat him. This takes place on Sosaria.

Ultima 4: Gets weird and colorized. You spend the entire game becoming the ultimate character, an avatar. This introduces the virtues and eventually becomes the foundation for all of the Ultimas. This introduces Britannia.

Ultima 5: A bad lord under British gets corrupted by the shadowlords and basically takes over Britannia. You gotta stop him and them. Takes place in Britannia.

Ultima 6: A bunch of gargoyles get involved, creating a plot about immigration and enforcement. Or something like that. You act as an example and make everyone happy again. Much merriment is involved. Takes place in Britannia.

Ultima 7: Probably the best of the single player games. Takes place in Britannia and introduces the Guardian, who is a kind of twisted version of enlightenment. He sticks around for two more games. Takes place in Britannia.

Ultima 8: You get taken to some other place and do some stuff. To be honest, never really got into this game as I got stuck on the dock in the early part of the game, couldn’t figure out how to get out, and then just decided to play another game instead.

Ultima 9: Game becomes first person. Much more interesting world (still Britannia) but seems kind of lonely as the new perspective seems to eliminate a lot of npcs you’d normally meet. It’s the final encounter with the Guardian. Involves a Captain Kirk mind meld sort of conclusion, but should have been expected.

Ultima Online: Garriott brings the series to an online environment by making the argument that when Mondain was around, he split a shard into multiple pieces, each of which was another copy of Britannia (meaning you were on a different server). Game has lasted over twenty years now, even though Garriott has been divorced from it for most of that time.

Shroud of the Avatar: This is the eventual successor to the franchise, even though the understanding is that Electronic Arts still owns the rights to the Ultima name. It’s been pretty much understood that EA has no idea how to actually allow a franchise to breathe, so fortunately Garriott has given new life into what was once a very original idea.

So, what is Shroud supposed to be like? Well, it released officially on March 27th of this year, although it’s been in extended beta for a number of years now. Several times during the beta, the world was reset, so people had to start over, but the current beta that was playing through was allowed to survive and on March 27th, the game went from idea to actual release. Much rejoicing was had. Not much change, however, occurred. Okay, some change happened, but it was mostly patched kinds of changes without much of an impact on what was happening with the world itself.

But the story itself argues that the avatar has returned to Britannia (or Novia, or whatever land this is supposed to be now). A bunch of comets have caused problems, and there appears to be some kind of “evil” that may be under the surface. But for the most part, other than a couple of dragons wandering around and a ton of bad guys, pirates and thieves, not much seems to be going on in the lands. There are extensive player owned towns and an appearance here and there of Lord British (Richard Garriott’s character), but like Ultima Online before, the one thing sort of missing appears to be a general purpose behind what’s going on in the adventure. It might be there under the surface, but it’s not obvious enough to someone just starting the game. For the most part, when starting the game, you’re told that the Oracle (kind of like a benevolent-sounding Guardian from before) wants you to somehow unite the concepts of love, truth and courage (which were the foundations of the original eight virtues). As for why, I’m still trying to figure that out. And what happens after that, still kind of confused. I’m going to be really disappointed if we discover after all of this preparing and adventuring that we were really trying to figure out where Lord British left his car keys.

The combat mechanics are pretty decent and quite extensive, if one takes the time and effort to learn them. The game can be played on a simplistic level, but there are decks involved in the combat skills, so you can start to develop some really complicated types of maneuvers. There is also quite a bit of involvement with the crafting system as well.

The player housing is pretty awesome as well. As this was a huge part of Ultima Online, I would have been shocked if this was not the case. It’s a bit expensive, but judging from the conversations on the official boards, there may be some effort to make the land choices a bit more achievable for the common player. I’ll admit I’ve probably spent way more money than I should have playing this game, but I’m not the typical player; I do stupid things like that. Most people are generally a lot smarter than I am when it comes to that sort of stuff.

Where the game really needs to grow is in attracting players to run around in that world. They’ve done the one right thing by offering a free access sort of pass to players exploring the game, but a lot more needs to be done to get those same players to want to stay. Right now, the initial price to play the game after visiting is $40. That’s the price of a general AAA game that’s just been released. Although that price can sometimes go up to about $50, the $40 price tag is still pretty close to what people generally remember paying for a newly released PC game. And yes, the game was just released, but it is still showing a lot of early growing pains that may take many months to fix. Those are the kinds of problems people are going to see when visiting the game for free, so this might make it really difficult to translate into full members of the game itself. As long as housing is costing people over $100 in real money, people are probably going to avoid this game like the plague. Add to that the majority of the negative feedback for the game has been about the price of transactions in the game, and you have a recipe for why this might be a difficult sell.

One other problem that hasn’t been addressed all that well is another positive feature of the game: The single player game built within the game itself. You don’t have to play the game online. You can actually start the game as a single player and enjoy pretty much the same world. Without other people. The obvious negative to that is no one else is playing with you, but the positives are numerous, including three npcs that become your partners and experience the world with you, so you’re not always under powered by being alone. But like I said, they haven’t given this avenue enough attention because there are some blatantly missing things, such as player owned towns. On the surface that makes sense, but in reality, those player owned towns are often used for reasons other than housing. A lot of the connections to other zones come from linkage people have made tying numerous towns together (like carriages, balloons and boats). If no player owned towns exist, those connections just don’t exist. Which means there are islands throughout the game that have no ability to be reached because no player connection was made beforehand. So, it’s just eye candy real estate in the game where you can never visit.

As I said before, it’s easy to come up with things to complain about in pretty much any game. It’s no different in this one. Which bothers me a lot because there’s so much strong potential with the game. There are times when it can be a lot of fun. We just need to find better ways to get more people to experience that fun without the costly aftertaste.

Overall, it has a lot of potential but can easily defeat itself by letting these types of problems fester longer than they need to. Unfortunately, online devs are historically really slow at addressing these kinds of things, or in addressing them at all. And once the game starts to go in the down direction, the spiral doesn’t end until the game is gone or a shadow of its original self.

Customer service is becoming an artifact of a time that has long since passed

Business, Economics, Relationships, Technology, , , , , , , , , , ,

The other night I was watching Game of Thrones on HBO Now through my Apple TV (yes, how many products can I mention in one sentence?). Up until now, Apple TV and HBO Now has been a great service where I’ve really enjoyed the shows and the quality used to bring them to me. However, on this evening (and the following week), I discovered that the sound for Game of Thrones is horrible, to the point where I couldn’t hear the dialogue at all. I ended up turning up the sound on my television to practically maximum and still couldn’t hear what anyone was saying. When the show ended, the sound kicked back in and nearly blew out the speakers in my TV. Both weeks, I’ve been unable to hear the sound on this one show. I can hear it fine on every other show, both on and off the HBO Now service.

So, I sent an email to the customer support people at HBO Now and received one of those “we thank you for contacting us but we’ll have a real person get back to you later” responses. A day later, I received the most generic response ever, indicating that NO ONE read the email, but it was filtered through some program that must have caught the word “sound” or “volume” and then told me to go through the FAQ they have about how to handle problems with adjusting the volume with an Apple TV. Really? In other words, no human is EVER going to deal with the issue. In other words, having a customer support system is a joke and an insult to anyone who may ever feel the need to use it.

If this was just a one-off situation, I’d just chalk it up to that sort of thing. But no, I’m starting to run across this ALL THE TIME. An example: Electronic Arts, the company that is constantly competing with Comcast for the worst customer service on the planet. Some years back, back when the Internet was young, I used to play Star Wars: The Old Republic. And then I quit. A couple of years later, I decided to play it again. Except there was a problem. Let me explain.

When I first played Star Wars: The Old Republic (SWTOR), it was owned by Electronic Arts, but it was billed by its subsidiary company Origin. Sometime during that period when I was no longer playing the game, someone breached Electronic Arts’s servers and stole a bunch of accounts. One of them was mine (inactive at the time because I wasn’t playing any games that Electronic Arts owned). Someone tried to buy FIFA (some soccer game) on my stolen account, but was thwarted by the fact that my credit card had expired a year or so before the transaction was attempted. By the way, EA somehow has translated that to believing its crack crew of cyber security experts had “stopped” the transaction and did a great service to me. Keep in mind, the only “stop” that was conducted was my bank saying, no, that credit card hasn’t been valid for a long time now. Anyway, to make a long story short, EA incorporated Origin into its service as its process of charging everyone for everything, so when I went to reactivate my account for SWTOR, EA refused to let me put any credit card information onto the account because my credit information was now “flagged”, which really translates to “we tried to let a thief fraudulently charge a game to your account and the transaction failed, so we now have to flag your account as one we can never allow you to make charges on again, even though our customer service people have given back access this account to you, no longer the thieves.” All attempts to “fix” this account have failed, as I have escalated the issue to the top echelons of EA, and each time it gets rejected based on…well, no one really knows why. It just keeps getting rejected. And then I get a really friendly email from EA stating: “So, is there anything else we can help with at this time?” I guess just rejecting me isn’t enough. They want to rub salt in the wound, too. For the record, the people at SWTOR have been very kind, but have resigned to the fact that if EA can’t fix it on their end, the issue is out of the hands and incapable of being fixed. Sure, I could start up a new account, but I have a ton of maxed characters on this account and a lot of game money in their banks, or possession. Starting over is not something I desire to do, so I’ve pretty much just stopped playing the game. I could play by buying a monthly game card (for game time), but that means I have to pay the maximum price to play the game each month, which is a direct insult to someone who was a member of the game when it first launched.

Strangely enough, gaming companies do this sort of thing a lot. Sony is a good example of this. I had an Everquest account back in the day, but when I stopped playing, somehow my account then became “flagged”. I can’t get my account back now. It’s like I was doing horrible things in the game and am now banned. But I’m not the sort of player who does any of those kinds of things, but as usual, I can’t even get them to tell me why the account was banned, meaning it was probably compromised during the time I was gone, or it was breached during one of those early periods when entire batches of accounts were breached at once by overseas hackers and rather than deal with each case one by one, they just banned everyone as a consequence.

The point is: Customer service is almost nonexistent these days. Because of automation and outsourcing, we now have a situation where if you ever need customer service for a game or product, chances are pretty good that you’re going to end up very dissatisfied. There are some good companies still out there, but they are becoming rarities, and one thing I’m starting to recognize is that when someone recommends a company to me for good service, it’s usually because they had good service from that company YEARS ago and probably haven’t had a recent situation they’ve had to deal with concerning that company. I’ve had a few encounters like that recently where I went with a company because of past, good experiences, only to discover that they’re currently a crapfest when it comes to dealing with customers.

Just saying.

Origin Offers A Free Copy of Ultima VIII

Computer Games, , , , , , , , , , , ,

Ultima_VIII_box_cover

Most people who know me know that I am probably one of the greatest fans of the Ultima franchise ever. There probably isn’t a title in the series that I don’t remember with great fondness, including some of the more obscure entries in the series. I was probably one of those rare individuals who was devastated when Richard Garriott decided to part ways with Origin (the company that was bought by Electronic Arts and then gutted by that same company). As long as he was part of the franchise, there was always the hope that he would create yet another installment in such a great universe.

Well, he left and he is supposedly working on Shroud of the Avatar, which is kind of a follow up to the series, but time passed on, and people aren’t that into the whole franchise any more, mainly because it spawned Ultima Online, and that game was allowed to whither and die (well, it’s still around, but it’s still spiraling out of control and trying to die).

This week, EA, through its Origin online service, has decided to give away Ultima VIII to anyone who wants it, for free. Unfortunately, for anyone who wants to explore the Ultima universe for the first time, this is somewhat of a strange way to do so as Ultima VIII was never about the Ultima universe but about some alternative location that the avatar ended up going during the adventure. None of the companions are in the game, and to be honest, I’m not even sure the virtues have anything to do with it. Sadly enough, after Ultima VIII, we had Ultima Online as the only entry in the universe and then one last attempt to recapture the magic, a more first person perspective in Ultima IX, which was plagued with so many problems.

It’s probably important to point out that there is still a huge audience that desires anything Ultima that might ever rear its head again. Unfortunately, because of corporate crap and creative licenses, we’re probably going to see very little brilliance in this universe again. So at least with Ultima VIII, there’s the opportunity to live in that mindset again, as it was as close to Ultima as we were probably ever going to get after the wonderful world that was Ultima VII, which I argue is probably the greatest Ultima world that we will ever come to know.

There’s really never been another world quite like it, and I know I speak for a lot of people when I say how much I wish we could somehow go back to that world with the computer technology we have today. So, at least until then, if ever, we can at least pretend we’ve found something close by revisiting those worlds that brought us closer, even if they didn’t bring us exactly there.

Dealing with companies with horrible (or lack of) customer service

Business, Computer Games, Technology, , , , , , ,

star wars satele

Recently, I’ve been dealing with one of those companies known for horrible customer service. You know, one of those corporate entities that everyone loves to hate, yet they keep doing their thing, somehow convinced that people will just forget about horrible customer service in the past, forgive them completely and even though they haven’t done anything to fix anything, their belief is everything will somehow improve.

The company we’re talking about is Electronic Arts, the monopolistic entity of the computer gaming world. Disclosure: Years ago, I worked for them when Maxis was bought by them (and I worked at Maxis Software). That doesn’t mean I have become their biggest fan (or worst enemy either). When I left them, I was lukewarm about the company. My complaint today is coming strictly from a customer, or at least a former customer if you want to be completely honest.

My problem stems from one of those game properties they have that I hate to love, but tend to return to as most gamers seem to have one or two of those kinds of titles in their back list. My title was Star Wars: The Old Republic, and I’ll be honest: It’s one of those games you can enjoy for great segments of time before you grow bored with it and put it on hold for months (or years) before picking it back up again.

Well, I was on my third or so time of going back to picking it up again when all of this happened. I grew bored with World of Warcraft, was looking for something to scratch my gaming itch, and decided to come back to Star Wars: The Old Republic. A few times in returning back, the game is a lot different from when I first played it. You see, back in the older days it was one of those $15/month games, like World of Warcraft. But it kind of failed at that type of game and became one of those free to play (or purchase to play free, or whatever acronym you need to use). The monthly fee was now waived, although if you wanted the full experience of the game (all your characters and not feeling like you’re a toddler in an adult game), you basically had to pay the full price ($15 a month). So, I went to update my billing information and was immediately denied. For some reason, it wouldn’t take my credit card information. So I went to the Paypal option, and it denied that as well.

What I discovered, after some time on the phone with their customer support (this is SWTOR customer support at this time) is that EA has disabled my pay options because during the time I was away from the game someone tried to access my account and buy a copy of FIFA (some soccer game, or something like that). The person was denied (only because my credit card information had lapsed; not through any great action on the part of EA). But because of this, my account has been frozen.

So, I had to then call EA (not SWTOR) customer support where I went through a maze of customer support people who all promised they could take care of it, but each needed the information told to them from the ground up and then hung up and proceeded to do absolutely nothing. A few days after EACH call, I got an email from someone who said he or she was the one who could fix this if I provided more information but that person couldn’t ask me the information by email, so I would have to call back to relay the correct information. Each time I called back, I was given yet another clueless customer service person who couldn’t acknowledge the person who left the message, so they had to start the process from the beginning again. I should add that he email address of the person who wrote me each time basically went back to someone who would state that he couldn’t help me unless I contacted customer service directly.

So, this went on for weeks. All I kept asking for was someone to unblock my account so I can put my paypal information onto my account and be able to play the game again. There has been absolutely no resolution to this issue whatsoever. Fun fun.

So, as it is, I will probably never buy another game from any entity involved with EA, including, of course, EA.

This is customer service at is very worst.

From the too little, too late file: Sim City is going to allow offline play

Business, Computer Games, , , , , , , ,

london

Last year or so, EA/Maxis released the latest version of Sim City, the continued offspring of one of the originally wonderful games to come out on PC. Unfortunately, it had some things wrong with it. Okay, I’m being nice. It had a LOT wrong with it. So much that after a week of trying to play it, I deleted it from my hard drive. But that wasn’t enough. I then burned my hard drive, pulled it out of my computer, threw the hard drive out the window, installed a brand new hard drive and even replaced my operating system so that there would be no hint of that game ANYWHERE near my computer. Okay, not exactly the events that happened, although all of the events DID happen. But the rest of that had nothing to do with Sim City. My hard drive crashed for another reason, but I hated Sim City so much that I’m now blaming all of that on Sim City. It’s kind of like how I blame all of my bad relationships that I’ve had with women on Anne. Not because Anne did anything wrong, but she gets blamed and happened to be at the right place at the wrong time when it came time to forever blame every bad relationship on someone.

But I digress….

The problem with Sim City was that it was designed with great mechanics but horrible mathematics. Let me explain. Imagine a town where its population is made up of tens of thousands of people. And then you throw a big party so that lots of other people come to your town. Well, and then after the party was over, instead of leaving town and going back to their own towns, all the people stay and then move into any available house that happens to be located anywhere nearby. If someone already lives there, that’s okay. They’ll just stay there and the person who lived there before can drive around the town all day, making it impossible for fire trucks to get to fires because everyone’s on the road without an actual place where they actually live. Then add more people (cause they called everyone on their cell phones and told them about the grate party), and then you have a cluster**** of people driving around and walking down the streets all day long, and anyone can work in any job because education no longer is important. Just people.

And you get an idea of why the game kind of goes nuts once you start to actually get any decent population.

But the biggest complaint was that the game forced you to play online (on EA’s servers). And quite often, they’d crash. Or just stop working. Or whatever.

People demanded an offline mode (because that’s what every previous version of Sim City was), but EA said that was impossible. And then people abandoned the game. So EA has announced that is NOW going to allow offline play, which by the way I did mention they said was completely impossible, right? All along, I got the idea that EA was trying to sell us stuff in real money, and the only way to do that was to make sure everyone had to play online, kind of like Blizzard is doing with its current crap load of games, like Diablo III, another game I abandoned shortly after a few weeks of realizing it was a shadow of its original versions.

So, will this cause me to go back to Sim City? No. Not a bit. I own the game and haven’t reinstalled it on my computer mainly because they screwed it up enough that I saw no reason to ever do so again.

What I do know is that I will NEVER buy another Sim City game again. And I’ll let you in on a little secret: I used to work at Maxis and used to love everything about Sim City and the Sims. Not any longer.

Oh well.

Sim City: A Game You’ll Learn to Love and Hate

Business, Computer Games, , , , , ,

londonI recently bought the new release of Sim City (from Electronic Arts, using its subsidiary Maxis Software, which is bought some years back). Maxis used to be one of the greatest companies on the planet, creating Sim City, the Sims and then Spore (which was a little after they were bought by EA). However, Sim City has always been the bread and butter of Maxis, and most likely the reason EA bought the company in the first place (The Sims was released under EA’s ownership, even though it was the last project begun under the Maxis only name).

So what are my thoughts on Sim City? It’s a lot of fun, at least until you get really involved with the game. Let me explain. When you first start playing the game, you get overwhelmed by how much there is to do. You build a road from the highway through your patch of land, you then zone residential, then industrial and commercial. Soon after, someone complains they have no power or water, so you build some kind of power plant and a water pump. This goes on for awhile, until someone else complains that there aren’t enough people to work the zones (so you zone more residential), and then you start to realize your city is lacking in fire support (you build a fire house), police (you build a police station), health care (you enact Obamacare…oh wait, I mean you build a clinic), and you continue until your little patch of land starts to become a thriving city. There’s always something to do, so you’re never going to get bored with it.

And then, eventually, you start to build a major city. And unfortunately, that’s where you start to hate it. The reason you hate it isn’t because there’s not a lot of fun things to do, but because the game was designed badly, almost as if they realized they didn’t have the ability to handle AI as they needed to, so they dumbed down the simulation to be less of a simulation and be a compromise instead. Here’s an explanation of that:

Your Sims (the citizens) are disembodied people who don’t really have a specific place in your city. The people who work at the health care clinic are not doctors. They’re just arbitrary Sims, meaning that when people get up in the morning, they might be a doctor, a fireman, a ditch digger, or a protesting hippie who hates government. The way they find their jobs is through a process I like to call “first come, first serve”. A Sim wakes up in the morning, at the same time as every other Sim, and walks out the door of his apartment to find that there’s a business next door selling donuts (so he decides to work there). The next day, he’s not so quick to the donut shop, so he ends up being a neuro surgeon instead, because the clinic or hospital is located next door to the donut shop. He’ll work his entire day in whatever place he’s in, and then he’ll come home–to any home, because he doesn’t live anywhere; he just occupies the first building that’s built for housing. When visitors come to the city because of your tourism stuff you’ve added (like a building that holds mega super concerts), the Sims will fill up the buildings on their way out, or may or may not leave the city. There’s really no rhyme or reason for what different people end up doing when they’re in your city because they’re all interchangeable. Which brings up the problems that destroy your city.

If your traffic was bad before, it becomes a nightmare when everyone is out on the street trying to get to whatever place they need to go. Your firemen, stuck in traffic stops aren’t putting out fires, and your city starts to burn down, even if the buildings are across the street from the firehouse. Your police can’t stop crime, so you have Sims moving out of town because there’s too much crime (caused by cops not being able to maneuver through traffic (or by cops choosing to be donut makers that morning)).. You probably get the picture.

The city’s infrastructure works the same way. If you have water running through your city, it gets bogged down by the fact that the designers of the game didn’t design water (or electricity) any better. Your power gets clogged and randomly just kind of moves around the town so that you can end up with an important set of buildings just not getting power or water because the AI is too stupid to deliver it now that your city has become a lot more complicated. Even if your water pump is across the street from the building that needs water, it waits until the water fills in some cycle that makes no sense to common sense and has as much simulation value as whack a mole does to international diplomacy.

I had a great city that turned into ruins because these problems just blew up at one point where I became too big to fail, but failed miserably. All attempts to fix it were useless because nothing could move through the city. This wasn’t because I was using weak roads; it was because there was so much going on at one time that the Sims pretty much just sat in traffic, water wouldn’t flow, and the city kept complaining that I needed to provide more power, even though I had about 2x the capacity of power that just kept clogging itself up. Even putting a power plant next to the one building lacking power didn’t work because of the previously mentioned random traveling that everything in Sim City does.

This problem is now being noticed by a lot of players, needs to be fixed, or the game is going to be the most successful failure of all time (although it will compete with Diablo 3). EA has the ability to fix this, but I suspect that they’ll do the corporate thing and basically take the money and run, chalking it up to a good experience for the bottom line, even though it may provide the final nail in a coffin that doesn’t need to really happen.

The next move is for EA to do something. The question is: Will they do it or just screw over its player base?

EA’s Sim City Reboot Isn’t Going As Planned…unless you’re one of the disasters that destroys the cities

Business, Computer Games, , , , , , ,

On the third day of the release of the new Sim City by EA’s Maxis studio, things have gone from reviews of “best game ever” to “what a crappy piece of s4#&!”

The problem isn’t the game itself, although some complaints have started to come in on that level as well (like how small the cities are in comparison to any previous incarnation of Sim City). The problem is the servers because this was EA’s attempt at forcing every single player to have to play on EA’s servers, requiring an always on internet connection. Another company with a more stellar reputation, Blizzard, tried doing the same thing with Diablo 3, and let’s just say that the result was a lot of people claiming Diablo 3 to be the worst game put by Blizzard in a very long, esteemed career of putting out great games.

So everyone is complaining about EA right now because not only do they have to be online all the time, but EA doesn’t seem to know how to run their servers so that the servers are on all the time. 3 days in, players who paid for the game can’t even play the game. So people on numerous game boards are attempting to cash their games back into EA, complaining about how badly the game was implemented.

I should point out that I was working for Maxis when EA took over it. As we were moved from Walnut Creek to Redwood City, you could see the company of Maxis being gutted out by the new owners. The last project I worked on was The Sims, and you could see how things were slowly going downhill for those at Maxis. Working on Sim City 3000 was a pleasure. Seeing what was happening after The Sims was awful and I felt bad for anyone that was sticking around.

If anything, hopefully other companies will learn that just because a bigger company has money to buy you out doesn’t mean that they’re going to continue to make your quality product with actual…well, quality.

The Secret World: An MMORPG that’s struggling to make itself known

Computer Games, , , , , ,

Recently, NCSoft announced that City of Heroes Freedom is closing shop. NCSoft did this because it was trying to consolidate its properties, and (at least according to me) it chose to close a pretty profitable property to focus on its other crap…I mean games. In October, the game will shut down, and it will no longer be accessible.

Therefore, I decided to start searching earlier and try to find a new game. First, everyone who I know that games suggested Guild Wars 2, which was just released. But Guild Wars 2 is made by a company that is actually controlled by NCSoft, and after this announcement (and the closing of Tabula Rasa, another game I enjoyed), I’ve decided to avoid NCSoft products like the plague. That means no Guild Wars 2 for me. Besides, I’m really not in the mood to play another medieval-like game with orcs and elves (or some variation thereof).

So I came across The Secret World, which happens to be made by Funcom, which to my surprise happens to be owned by Electronic Arts. To be honest, EA doesn’t have a stellar record when it comes to MMOs. It was the company behind Earth and Beyond, which turned out to be one fo the first MMOs to shut its doors while so many others were struggling but remained open. Under its Maxis-bought brand, it put The Sims Online almost as fast as it closed it down. To be honest, I don’t know if The Sims Online is still around, but it’s such a failure that even if it is still around, no one cares.

But, with no other real options, I decided to try it out. I refuse to go back to World of Warcraft because of how limited it is in depth. Their recent addition (or soon to be addition) of Kung-Fu Pandas really has me scratching my head, wondering what happened to that company, but that’s another story.

So I picked up a copy of The Secret World at Wal Mart. Why Wal Mart? I don’t know. I was there looking for a bookshelf and then decided I’d just pick it up because at $50 of a release price, I honestly wasn’t going to get a better or worse deal anywhere else. Sure, I could have probably found a cheaper copy through Amazon or some other obscure online dealer, but sometimes the hassle just isn’t worth the savings.

I signed in for the first time on Saturday. Essentially, if you  don’t know what the game is about, it’s a three sided game (a lot like Dark Age of Camelot and every realm versus realm-like game released since) in which you play either a member of the Illuminati, the Templars or the Dragon. I started off as an Illuminati, and it’s a hybrid version of the “real” Illumnati, except for reasons that I haven’t really figured out, they’re headquartered in New York City. The game makes the point of stating that this isn’t the Illuminati we all know and love, but I think that’s more for legal reasons than anything else (and a fear of the real Illuminati targeting developers for revenge or other such nonsense). The Templars makes a point of indicating that it’s not “really” the Templars of history but a new version of the Templars that has its origins recently, although their history stretches back through time and embraces the old ways (huh?). They’re headquartered in London. The Dragon is the “Asian” mystique group in which all sorts of Japanese-like mysticism are combined into a mish mash of ridiculousness, where voice overs recreate bad acting from the 1940s when white actors used to pretend to be Asian by speaking badly. The part that doesn’t make sense for me is that the faction is so grounded in Japanese-ish nonsense, and then the faction is headquartered in Seoul, which is Korean, not Japanese. I haven’t spent a great deal of time walking around Seoul yet, but I suspect that I’m going to see Japanese writing, although I hope the developers were smart enough to realize that some people might actually speak and read Korean well enough to recognize that Japanese isn’t Korean and Japanese writing in Seoul is pretty damn out of place.

Regardless of what side you choose, your starting character starts in Kingsmouth, Maine where zombies seem to be getting out of control. Yep, zombies. And ALL of the enemies you fight are essentially some kind of zombie or zombie-like hybrid. I understand that demons show up later in the game in other areas, but so far it seems very limited in the kinds of things you fight.

The story isn’t all that great either. Essentially it boils down to this narrative:

“Hey, you, stranger, you’re not going to believe what happened. This morning, zombies tried to take over the town. Nope. Not sure where they came from or why. But they’re everywhere and I really need a can of tomato juice from the local grocery store (that is overrun with zombies), so would you be a dear and head over there for me and get me some? If you do, I’ll give you a couple of bucks for your trouble.”

This may sound like a complaint thread, but it’s not really meant to be that way. First off, the game is interesting in that it’s in our time, not in some fantasy land that exists in some weird dimension. No, this world exists in our world and seems to be happening while the rest of the world is oblivious to what’s going on, thus, the secret world. The three factions are in conflict with each other, but when they meet in a place like Kingsmouth, they all work together but then go head to head when they end up in a pvp area (which I have yet to find being such a low “level” character).

Which brings up the subject of “levels”. In The Secret World, there are no levels. Instead, you get ability points (AP) and skill points (SP). You use those to buy new abilities and skills that help round out your character. It’s like someone who played Ultima Online liked the idea that there were no levels in UO, but you just improved your skills instead and tried to update that for the 21st century. It’s a noble idea, but the one problem it causes is that people aren’t exactly sure how they stack up with/and against other players. To be completely honest, I don’t know how I stack up against any creature I come across until I actually start fighting it. I went to the area next to Kingsmouth last night and killed the first mob of bad guys I came across. The second one schooled me like I was a converted ghost in a Pac Man revival. So, I have no clue how to figure out if the monster I’m looking at should be attacked, avoided or worshipped like the god it is.

Another problem I’ve come across is apparently a bug in the game design in how it interacts with a laggy system. I have an assault weapon specialist who has a leech heal ability, but it works about 70 percent of the time because I’ll be fighting a mob of zombies and then every time I press the button for it (and I press it a lot), it gives me a message of “you don’t have a consistent line to your target” or something equally unhelpful. This can happen when I’m standing in front of the target, poking his chest with my finger, and it will still not let me use the ability. Which means I either get lucky with my other abilities, or I die.

In this game, I die a lot. As a matter of fact, there’s a GREAT quest story of trying to find an old killer that was never brought to justice, and the only way to do it is to die yourself and follow a mysterious group of white ravens that help you solve the mystery. Strangely enough, that doesn’t actually count as a spoiler because so much more has to be done that you’ll kind of figure that out, or you’ll end up just quitting the game out of frustration.

One of the things that seems promising is the possibilities of unexplored ground in this game that I haven’t yet discovered. It seems to be very much like a game that has a lot of mysteries and secrets, which is generally my kind of game. But I’m fearful that it will collapse into one of those grinding MMOs where there’s no important concept that you’re exploring through the game. An example: I’m playing an illuminati character. I would like to see that the organization has many secrets that I have to uncover, and those secrets need to be important to the game itself, not just some lore I click on to add an entry to my lore book. I would like to see that new areas of the game open up after you figure certain things out. That, to me, would be so much cooler than finding harder to find lore buttons in the middle of nowhere and having no reason for doing so.

One of the real problems the game faces is that so few people seem to be playing it. The developers aren’t really responding well, playing the “nothing’s wrong…it’s going just as planned” card, which usually gets played right up until they shutter the store, And EA will shutter it. Don’t ever think anything different.

But I’ll let you know more as I get deeper into the game. I had a three day weekend to fully explore what I could. I suspect that there’s FAR MORE that I haven’t seen yet. My hope is that whatever I have yet to discover ends up being interesting and fun.

The Strange World of Free to Play (F2P) Games

Business, Computer Games, Music, Social Networking, Technology, , , , , , , , , , ,

Lately, I’ve been playing City of Heroes, which for those who don’t know it, is a massively multiplayer online persistant world game, often referred to as an MMO, or an MMORPG (for role playing game). Years ago, I started playing the game, when I was bored with whatever other MMO I was playing at the time, and recently, I installed it again and decided to pursue its new play model.

You see, in the old days, the game used to cost $15 a month to play. Now, in order to attract more players, the game has turned into a Free to Play (F2P) game, much like the previous success of Lord of the Rings Online, which went to a F2P model in hopes of avoiding going backrupt. And it succeeded, which has breathed new life into other games that don’t want to go the route of Star Wars Galaxies (which closed shop after not being able to maintain a consistent player base.

The way a F2P model tends to work is that you are allowed access to certain areas, and maybe certain characters, but some parts of the world/universe are off limits or you have to pay a little bit more in order to access those areas or use extra characters. Not really wanting to do the barter thing with every little thing in the game, I subscribed to a VIP membership, which is essentially the same sort of $15 a month I was playing before. This gives me complete access to everything, although I have noticed that every now and then I still buy something that is “extra” in the game.

Which brings up a thing that has kind of bothered me about this model. If I’m someone who is a willing subscriber, I really should be given 100 percent access to everything. Yet, I still feel a bit nickle and dimed in this type of environment. But I appreciate the game, so I have been willing to shell out a bit more money just to contribute to the game I hope to be playing for some time.

Which brings me to how this sort of model doesn’t work. And Blizzard, the makers of World of Warcraft and Diablo 3 comes to mind. World of Warcraft is a pay to play game (P2P), and that’s fine. But the developers (or owners) have become somewhat greedy. They have continued to insert things into the game that they want you to pay for outside of the game. So, even though they’re making a crapload of money for their product, they’re still trying to nickle and dime people beyond the quarters they’re already getting. And don’t get me started on Diablo 3, which is a game that cost me $59.99 to buy (or was it $69.99?), and then they launched the game with all intentions of adding a “pay Blizzard’s greed” auction house, where you will pay real money to buy things in the game.

Years ago, Blizzard was seen as the good guy when it came to games, but lately, I can’t say the same. Diablo 3, for sake of clarification, sucked. It was a crappy game that wasn’t worth the money, the time, or even the energy. The fact that it had the name of two of the greatest games in history as what it was supposed to be a sequel made it even worse. Diablo and Diablo 2 were both great games. They even made the game required to be online at all times, which I suspect had more to do with hoping to get people to feel comfortable with giving money to the auction house model (single players would have never gone online where they’d have to see the auction house every time they signed onto the game) than it was for security or any other stupid reason.

A recent major name in online games is Star Wars: The Old Republic, which I played when it first released and enjoyed it for the first month or so. The game was missing a lot of needed content, so I gave up on it. Now, it’s supposedly going to be going F2P, mainly because they milked every nickle and dime they could get out of the subscription model. I doubt I’ll ever play it again, even though I had fun with it when it first released. The problem with the game was that it was completely on rails the entire time, and an MMO requires a world where you can go anywhere and do anything. That was never part of the very linear model of SWTOR.

Which brings me back to City of Heroes. I enjoy the game and play it a lot. But I fear that there’s this attempt to make all games so-called F2P, when in reality the companies are hoping to rake in dollars through this model. Bioware has announced that Command & Conquer: Generals 2 is going to be released as a F2P game, yet be online all of the time, and there will be no single player game. I suspect it’s going to be a major failure, but that’s just my opinion. I see the reason for such a release is not because that’s the way the market is going but because executives of gaming companies see this as an easy way to separate people from their wallets. Unfortunately, what they don’t realize is that most people who opt into these dynamics are of the older gamer base, and we’re not stupid or as gullible as they’d like us to be. That’s why several versions of this model will fail.

What a lot of these games are forgetting to realize is that what makes people pay to play these games is that they are designed to be fun, not because there’s a free model that they’re attracted to first. That’s why companies like Zynga and anything affiliated with Facebook is struggling these days. People don’t want to be fleeced by companies using them to make money. They want to have fun. And AFTER they have fun, if they perceive that there’s MORE fun to be add by contributing to the company, they will. But holding out a carrot and then giving nothing but expecting everything is going to be the reason why so many of these future properties fail.

And then we’ll start to read all sorts of articles about how no one is buying computer games any more, kind of like the music industry lamenting about how people aren’t buying music. They are buying music; just not from you.

And that’s our lesson for the day. Now, it’s time for me to get back to my superhero Desktop Support Girl, the savior of all broken computer systems in Paragon City.